API and Dashboard Payments latency resolved

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption to the latency of these requests.

Posted Mar 08, 2023 - 14:28 GMT

Monitoring

We have had a short latency issue in our API.

Our engineers have applied a fix and we are once again serving API, dashboard, and payment page traffic.

We are continuing to monitor the situation.

Posted Mar 08, 2023 - 13:49 GMT

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).