In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 2024 - 18:00 BST
Scheduled - We'd like to inform you that Santander Bank will have a planned outage from 19th July 2024, 18:00 BST to 20th July 2024, 07:00 BST.

During this outage, Santander Bank will be unavailable in the list of Institutions meaning Instant Bank Payments and Verified Mandates related to this bank will be unavailable. This will be reverted once the planned outage is completed.

Jul 19, 2024 18:00 - Jul 20, 2024 07:00 BST
Update - The API connection with the bank is not working and we're reliant on Arbuthnot Latham United Kingdom for the fix.

We will provide an update when this have been resolved.

Jul 05, 2024 - 16:00 BST
Identified - Arbuthnot Latham United Kingdom are experiencing an unplanned downtime. As a result, they will not appear on the list of institutions for Instant Bank Payments (on the payer’s side).

We are monitoring the situation and will update at the earliest.

Jul 05, 2024 - 14:14 BST
Identified - We are aware of the global Crowdstrike technology outage. While this has not impacted our internal services, it has impacted payouts and collections with our partner bank in New Zealand. We are working closely with them to resolve the issue and we will contact those affected.

All other services and payments in other currencies are unaffected.

Jul 19, 2024 - 15:13 BST
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
GoCardless website Operational
Payment Processing Partial Outage
Reporting Operational
Payouts Partial Outage
Submissions Partial Outage
Instant Bank Pay Under Maintenance
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned downtime for Santander Bank Jul 20, 2024 18:00 - Jul 21, 2024 07:00 BST
Santander Bank will have a planned outage from 20th July 2024, 18:00 BST to 21st July 2024, 07:00 BST.

To avoid any disruptions during this outage, Santander Bank will be unavailable in the list of Institutions meaning Instant Bank Payments and Verified Mandates related to this bank will be unavailable. We will revert once the planned outage is completed.

Posted on Jul 17, 2024 - 12:27 BST
Past Incidents
Jul 19, 2024

Unresolved incidents: Planned downtime for Santander Bank, Issue with NZD payments and collections, Temporary removal of Arbuthnot Latham United Kingdom from the list of institutions for Instant Bank Payments.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024