GoCardless Status

Temporary removal of Arbuthnot Latham United Kingdom from the list of institutions for Instant Bank Payments

Update - The API connection with the bank is not working and we're reliant on Arbuthnot Latham United Kingdom for the fix.

We will provide an update when this have been resolved.
Jul 05, 2024 - 16:00 BST

Identified - Arbuthnot Latham United Kingdom are experiencing an unplanned downtime. As a result, they will not appear on the list of institutions for Instant Bank Payments (on the payer’s side).

We are monitoring the situation and will update at the earliest.
Jul 05, 2024 - 14:14 BST

API Operational

Live Operational

Sandbox Operational

Payment Pages Operational

Live Operational

Sandbox Operational

Dashboard Operational

Live Operational

Sandbox Operational

GoCardless website Operational

Payment Processing Operational

Reporting Operational

Payouts Operational

Submissions Operational

Instant Bank Pay Operational

Webhooks Operational

Live Operational

Sandbox Operational

GoCardless for Xero, formerly Directli (directli.co.uk) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 8, 2024

No incidents reported today.

Oct 7, 2024

Issue with Instant Bank Payments.

Resolved - We monitored the situation and can now confirm that Instant Bank Payments are working as expected again.
Oct 7, 15:06 BST

Monitoring - We noticed an issue with Instant Bank Payments failing between 11:35 and 11:59 UTC.

This issue has since been resolved and Instant Bank Payments are working as expected.

We will reach out to all affected merchants to clarify the situation.
Oct 7, 14:00 BST

Oct 6, 2024

No incidents reported.

Oct 5, 2024

NatWest and RBS banks unplanned downtime

Resolved - We have confirmed that Instant Bank Payments from NatWest and RBS are functioning as expected again.
Oct 5, 11:48 BST

Monitoring - NatWest and RBS banks have resolved the issue affecting Instant Bank Payments (IBPs) made to these banks. As a result, these banks will now appear on the list of institutions for Instant Bank Payments on the payer's side. We will continue monitoring the situation and provide another update soon.
Oct 5, 11:23 BST

Identified - NatWest and RBS banks are experiencing unplanned downtime. As a result, these banks will not appear on the list of institutions for Instant Bank Payments on the payer's side.

We are monitoring the situation and will provide updates as soon as possible.
Oct 5, 10:22 BST

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

Some merchants unable to log into the GoCardless dashboard

Resolved - We have confirmed that our fix has resolved the issue and that users can now log into the GC dashboard as normal.

We apologise for any inconvenience caused.
Oct 2, 17:48 BST

Update - We have identified the cause and we are now working on a fix to resolve the issue.

We will provide another update in 1 hour if not resolved.
Oct 2, 17:31 BST

Identified - We are investigating an issue related to our dashboard, in particular reports of merchants not being able log in.

We will provide another update shortly once we have identified the cause.
Oct 2, 16:54 BST

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

Unplanned downtime for Revolut Instant Bank Payments

Resolved - We have confirmed that Instant Bank Payments from Revolut are working as expected again.
Sep 27, 15:17 BST

Monitoring - We are currently observing that the issue is no longer present with Instant Bank Payments to Revolut Bank. As a result, this bank will now be available again in the list of institutions (on the payer's side).

We will monitor to ensure there are no further issues.
Sep 27, 14:17 BST

Investigating - Revolut Bank is experiencing an unplanned downtime. As a result, this bank will not appear on the list of institutions for Instant Bank Payments (on the payer's side).

We are monitoring the situation and will update at the earliest.
Sep 27, 11:43 BST

Sep 26, 2024

No incidents reported.

Sep 25, 2024

Intermittent issues with Instant Bank Payments for Virgin Money.

Resolved - We have confirmed that Instant Bank Payments from Virgin Money are working as expected again.
Sep 25, 09:14 BST

Update - Virgin Money Bank has resolved the issue affecting Instant Bank Payments made to the bank. As a result, the bank will now appear on the list of institutions for Instant Bank Payments (on the payer's side).

We will continue monitoring the situation and will provide another update soon.
Sep 24, 14:12 BST

Update - We are seeing an increase in Instant Bank Payments failing for Virgin Money Bank. As a result, this bank will not appear for Instant Bank Payments in the list of institutions (on the payer’s side).

Our team is working with Virgin Money on resolving the issue. We will get back with an update as soon as the issue is fixed.
Aug 27, 13:25 BST

Update - We are still receiving a small number of failures with Instant Bank Payments made to Virgin Money Bank. As most payments are collected successfully, the bank will still be available in the list of institutions for payers. However, we will reach out to all merchants who have been affected by the issue.

We will continue monitoring the situation.
Aug 22, 09:27 BST

Monitoring - We are seeing issues with Virgin Money Bank going down at the moment. We've enabled the bank now and will be available again in the list of institutions for Instant Bank Payments.

We will monitor to ensure there are no further issues.
Aug 21, 12:29 BST

Update - We are seeing the issue persist and waiting for a response from Virgin Money Bank. We will be back with an update as soon as the bank resolves the issue.
Aug 20, 15:55 BST

Identified - We are noticing an intermittent issue with Virgin Money. As a result, this bank will not appear on the list of institutions for Instant Bank Payments (on the payer's side).

We are monitoring the situation and will update at the earliest.
Aug 20, 13:05 BST

Sep 24, 2024