Payments API partial outage
Investigating - We are currently investigating a small number of errors in our payment APIs.

Our engineers are investigating and we'll provide updates here.
Jul 26, 12:31 BST
API Partial Outage
Live Partial Outage
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 26, 2021

Unresolved incident: Payments API partial outage.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Partial Dashboard Outage
Resolved - Our monitoring shows that our services have stayed stable following the fix we applied.

Some users may need to refresh their dashboard in order to see correctly updated balances.

We do not expect any additional disruption.
Jul 23, 11:53 BST
Monitoring - Our engineers have identified an issue with balances on our dashboard, beginning at roughly 20:00BST on the 22nd July 2021.

We have applied a fix and are continuing to monitor the situation.
Jul 23, 11:06 BST
Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021
Delay in sending emails
Resolved - All outstanding emails have been sent.

We do not expect any additional disruption.
Jul 16, 18:33 BST
Update - The affected email messages have been scheduled for redelivery. We're continuing to monitor the delivery of these, but expect no further issues at this time.
Jul 16, 17:24 BST
Update - We have begun redelivering the affected email messages, from the 12:20-18:00 GMT window on 2021-07-15.
Jul 16, 16:05 BST
Monitoring - We've identified the source of the problem, and understand that emails between 12:20 GMT and 18:00 GMT will not have been sent.

Emails sent after 18:00 GMT are being delivered successfully, and we're investigating how to resend emails that were attempted within that window.
Jul 15, 19:19 BST
Investigating - We have identified a delay in sending emails from the GoCardless product. This means emails around user activity such as password reset, verification emails or payment notifications may be delayed.
Jul 15, 17:58 BST
Jul 15, 2021
Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

← Incident History Powered by Statuspage