Update - The API connection with the bank is not working and we're reliant on Arbuthnot Latham United Kingdom for the fix.

We will provide an update when this have been resolved.

Jul 05, 2024 - 16:00 BST
Identified - Arbuthnot Latham United Kingdom are experiencing an unplanned downtime. As a result, they will not appear on the list of institutions for Instant Bank Payments (on the payer’s side).

We are monitoring the situation and will update at the earliest.

Jul 05, 2024 - 14:14 BST
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
GoCardless website Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
Instant Bank Pay Operational
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 13, 2024

No incidents reported today.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

Unresolved incident: Temporary removal of Arbuthnot Latham United Kingdom from the list of institutions for Instant Bank Payments.

Jul 4, 2024
Resolved - We have confirmed that our fix has resolved the issues.

We apologise for any inconvenience caused.

Jul 4, 17:23 BST
Monitoring - We have applied the fix and Instant Bank Pay, GC Dashboard and API are operational again. We will monitor for the next hour to ensure all is working as expected.
Jul 4, 15:09 BST
Identified - Instant Bank Payment initiation is showing an error, the Dashboard and API are still slow to respond.

We have identified the cause and we are now working on a fix to resolve the issue.

We will provide another update in 1 hour if not resolved.

Jul 4, 14:59 BST
Investigating - We are investigating an issue related to our dashboard and API, in particular reports of dashboard being slow to respond and login showing a blank page. API responses might also be delayed and time out.
Jul 4, 14:18 BST
Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024
Resolved - We can now confirm that the issue is resolved and invoices are syncing as expected.

We apologise for any inconvenience caused.

Jul 1, 18:24 BST
Monitoring - The invoice sync between Xero and GoCardless for Xero is operational now. We are rolling out a fix to rerun all pending invoice syncs.

We would suggest merchants use the Manual sync option on the GoCardless for Xero dashboard to sync invoices now.

We will continue monitoring the situation.

Jul 1, 17:31 BST
Update - We have identified the cause and are working on a fix to resolve the issue.

We will provide another update in 1 hour.

Jul 1, 15:49 BST
Investigating - We are receiving reports of issues with invoice sync between Xero and GoCardless for Xero. Our Engineers are working on this actively with Xero at the moment.

We will provide another update as soon as we have identified the cause.

Jul 1, 14:44 BST
Resolved - Revolut is now available in the list of institutions for Instant Bank Payments.
Jul 1, 13:31 BST
Identified - We are seeing errors with Instant Bank Payments created against Revolut. We are removing this bank from the list of institutions for Instant Bank Payments (on the payer's side) to avoid any payment failures.
This will be reverted once we're sure payments are being processed correctly.

Jul 1, 09:54 BST
Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.