All Systems Operational
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
Webhooks Operational
Live
Operational
Sandbox
Operational
GoCardless for Xero, formerly Directli (directli.co.uk)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 27, 2023

No incidents reported today.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Resolved - Between 5:30 PM and 7:00 PM this evening, we experienced degraded performance on our API in both live and sandbox environments. Some requests will have returned 5xx HTTP response codes. Please retry your requests if you faced any such errors.
Sep 21, 17:30 BST
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023
Resolved - The issue has been resolved. Our monitoring shows that our Webhooks and Customer Notifications services have stayed stable following the fix we applied.

We have now successfully processed and dispatch all events

Sep 15, 16:11 BST
Update - Our engineers have applied a fix and we are once again processing Webhooks and Customer Notifications.

We are continuing to monitor the situation.

Sep 15, 12:31 BST
Monitoring - Our engineers have applied a fix and we are once again processing Webhooks and Customer Notifications.

We are continuing to monitor the situation.

Sep 15, 12:23 BST
Identified - Webhooks, and Customer Notifications, are currently not being delivered.

We've identified the root cause and are working on rolling out a fix.

Sep 15, 11:20 BST
Sep 14, 2023
Resolved - We haven't observed any loading issues since the fix was applied.

We do not expect any additional disruption.

Sep 14, 10:10 BST
Monitoring - Our engineers have applied a fix and all pages are now loading successfully.

We are continuing to monitor the situation.

Sep 13, 15:57 BST
Investigating - We are currently experiencing an outage of our Dashboard and Payment Pages while using the newest version of Google Chrome.

Our engineers have found the root cause and are working towards a solution, if you encounter a page-loading problem, please use another browser as a workaround.

Sep 13, 14:16 BST
Sep 13, 2023