Monitoring - Due to a problem with our banking partner some integrations might have experienced a delay in receiving webhooks for EUR payouts. EUR payouts have now been processed and will arrive on time. However, a limited number payments that have been paid out will subsequently appear as late failures.
Feb 07, 2023 - 17:50 GMT
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 7, 2023

Unresolved incident: Delay in sending webhooks.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Completed - The scheduled maintenance has been completed.

All services remained operational during this period.

We do not expect any additional disruption.

Feb 3, 12:58 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 12:00 GMT
Scheduled - From Friday 3rd February 2023, GoCardless will begin transitioning the api.gocardless.com endpoint to a new TLS certificate.

This change will be transparent and therefore not result in any interruption of service, as long as your GoCardless integration does not perform any certificate "pinning". Pinning is not a supported configuration, as per: https://developer.gocardless.com/api-reference#appendix-public-certificate-policy

The new chain of trust will begin with the following root certificate authority: 'Buypass Class 2 Root CA': https://crt.sh/?id=767142. This root CA has been distributed for 10+ years, but if you have concerns about your systems' ability to verify this chain then you must ensure that your configuration is updated.

Email communications have also been sent out to all integrators who could be affected by this change.

Jan 30, 16:26 GMT
Feb 2, 2023

No incidents reported.

Feb 1, 2023
Resolved - Our monitoring shows that our services have stayed stable since the earlier partial outage.

We do not expect any additional disruption.

Feb 1, 12:59 GMT
Investigating - We are currently experiencing a partial outage of our Payment Pages.

Our engineers are investigating and we'll provide updates here.

Feb 1, 11:59 GMT
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - The underlying issue has been resolved and we've seen a number of successful payments being made.
Jan 25, 11:38 GMT
Investigating - We are currently experiencing an outage of our Payment Pages. Specifically affecting Instant Bank Pay, Verified mandates and Merchant Bank account verification.

Our engineers are investigating and we'll provide updates here. Updates from the affected Banks suggest this is related to the global Microsoft cloud outages affecting a number of services.

Jan 25, 10:19 GMT
Jan 24, 2023

No incidents reported.