Monitoring - Due to a problem with our banking partner some integrations might have experienced a delay in receiving webhooks for EUR payouts. EUR payouts have now been processed and will arrive on time. However, a limited number payments that have been paid out will subsequently appear as late failures.
Feb 07, 2023 - 17:50 GMT
API
Operational
Live
Operational
Sandbox
Operational
Payment Pages
Operational
Live
Operational
Sandbox
Operational
Dashboard
Operational
Live
Operational
Sandbox
Operational
Payment Processing
Operational
Reporting
Operational
Payouts
Operational
Submissions
Operational
Webhooks
Operational
Live
?
Operational
Sandbox
?
Operational
GoCardless for Xero, formerly Directli (directli.co.uk)
?
Operational
The new chain of trust will begin with the following root certificate authority: 'Buypass Class 2 Root CA': https://crt.sh/?id=767142. This root CA has been distributed for 10+ years, but if you have concerns about your systems' ability to verify this chain then you must ensure that your configuration is updated.
Email communications have also been sent out to all integrators who could be affected by this change.
Jan 30, 16:26 GMT
Resolved -
The underlying issue has been resolved and we've seen a number of successful payments being made.
Jan 25, 11:38 GMT
Investigating -
We are currently experiencing an outage of our Payment Pages. Specifically affecting Instant Bank Pay, Verified mandates and Merchant Bank account verification.
Our engineers are investigating and we'll provide updates here. Updates from the affected Banks suggest this is related to the global Microsoft cloud outages affecting a number of services.
Jan 25, 10:19 GMT