GoCardless Status

Temporary removal of Arbuthnot Latham United Kingdom from the list of institutions for Instant Bank Payments

Update - The API connection with the bank is not working and we're reliant on Arbuthnot Latham United Kingdom for the fix.

We will provide an update when this have been resolved.
Jul 05, 2024 - 16:00 BST

Identified - Arbuthnot Latham United Kingdom are experiencing an unplanned downtime. As a result, they will not appear on the list of institutions for Instant Bank Payments (on the payer’s side).

We are monitoring the situation and will update at the earliest.
Jul 05, 2024 - 14:14 BST

API Operational

Live Operational

Sandbox Operational

Payment Pages Operational

Live Operational

Sandbox Operational

Dashboard Operational

Live Operational

Sandbox Operational

GoCardless website Operational

Payment Processing Operational

Reporting Operational

Payouts Operational

Submissions Operational

Instant Bank Pay Operational

Webhooks Operational

Live Operational

Sandbox Operational

GoCardless for Xero, formerly Directli (directli.co.uk) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Issue with NZD payments and collections

Resolved - We have confirmed that the issue is resolved with our partner bank and that payouts and collections in NZD are operating as expected.
Jul 23, 11:41 BST

Monitoring - Our connection with our partner bank in New Zealand was restored over the weekend and payouts and collections have been reprocessed.

We will continue to monitor to ensure everything is working as normal.
Jul 22, 18:56 BST

Identified - We are aware of the global Crowdstrike technology outage. While this has not impacted our internal services, it has impacted payouts and collections with our partner bank in New Zealand. We are working closely with them to resolve the issue and we will contact those affected.

All other services and payments in other currencies are unaffected.
Jul 19, 15:13 BST

Jul 22, 2024

Jul 21, 2024

Planned downtime for Santander Bank

Completed - The scheduled maintenance has been completed.
Jul 21, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 18:00 BST

Scheduled - Santander Bank will have a planned outage from 20th July 2024, 18:00 BST to 21st July 2024, 07:00 BST.

To avoid any disruptions during this outage, Santander Bank will be unavailable in the list of Institutions meaning Instant Bank Payments and Verified Mandates related to this bank will be unavailable. We will revert once the planned outage is completed.
Jul 17, 12:27 BST

Jul 20, 2024

Planned downtime for Santander Bank

Completed - The scheduled maintenance has been completed.
Jul 20, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 18:00 BST

Scheduled - We'd like to inform you that Santander Bank will have a planned outage from 19th July 2024, 18:00 BST to 20th July 2024, 07:00 BST.

During this outage, Santander Bank will be unavailable in the list of Institutions meaning Instant Bank Payments and Verified Mandates related to this bank will be unavailable. This will be reverted once the planned outage is completed.
Jul 17, 12:23 BST

Jul 19, 2024

Unresolved incident: Temporary removal of Arbuthnot Latham United Kingdom from the list of institutions for Instant Bank Payments.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.