Update - Our services have been running smoothly since we brought them back up yesterday.
Our engineers are continuing to work on improvements to reliability off the back of this incident. We will keep the incident open on our status page until we're happy with those improvements.
Oct 11, 15:46 BST
Monitoring - Our engineers have restored service.
We are continuing to monitor the situation, and will leave this status page incident open.
As per our usual operating procedures, we will conduct a full investigation into the issue that caused this outage, and look for ways to mitigate similar issues in future.
Oct 11, 00:00 BST
Update - We have now completed payment submission. Any payments or mandates that were scheduled for today have been submitted to the banks.
Accordingly, we have moved Payment Processing from Major Outage to Degraded Performance. All components will remain in Degraded Performance until we are fully confident in the service.
Oct 10, 17:58 BST
Update - We have restored our Legacy services, and are continuing to work on the incident.
Oct 10, 17:15 BST
Update - We have restored service to our API and dashboards, with our Legacy services remaining offline. Our engineers are continuing to work on the incident and are monitoring the situation.
Oct 10, 17:08 BST
Identified - We are currently experiencing a major outage on all our services. We are investigating and will keep you posted.
Oct 10, 15:23 BST