GoCardless Status

Delay in sending webhooks

Monitoring - Due to a problem with our banking partner some integrations might have experienced a delay in receiving webhooks for EUR payouts. EUR payouts have now been processed and will arrive on time. However, a limited number payments that have been paid out will subsequently appear as late failures.
Feb 07, 2023 - 17:50 GMT

API Operational

Live Operational

Sandbox Operational

Payment Pages Operational

Live Operational

Sandbox Operational

Dashboard Operational

Live Operational

Sandbox Operational

Payment Processing Operational

Reporting Operational

Payouts Operational

Submissions Operational

Webhooks Operational

Live Operational

Sandbox Operational

GoCardless for Xero, formerly Directli (directli.co.uk) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 7, 2023

Unresolved incident: Delay in sending webhooks.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

[Scheduled] API TLS certificate authority change (No action required)

Completed - The scheduled maintenance has been completed.

All services remained operational during this period.

We do not expect any additional disruption.
Feb 3, 12:58 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 12:00 GMT

Scheduled - From Friday 3rd February 2023, GoCardless will begin transitioning the api.gocardless.com endpoint to a new TLS certificate.

This change will be transparent and therefore not result in any interruption of service, as long as your GoCardless integration does not perform any certificate "pinning". Pinning is not a supported configuration, as per: https://developer.gocardless.com/api-reference#appendix-public-certificate-policy

The new chain of trust will begin with the following root certificate authority: 'Buypass Class 2 Root CA': https://crt.sh/?id=767142. This root CA has been distributed for 10+ years, but if you have concerns about your systems' ability to verify this chain then you must ensure that your configuration is updated.

Email communications have also been sent out to all integrators who could be affected by this change.
Jan 30, 16:26 GMT

Feb 2, 2023

No incidents reported.

Feb 1, 2023

Payment Pages

Resolved - Our monitoring shows that our services have stayed stable since the earlier partial outage.

We do not expect any additional disruption.
Feb 1, 12:59 GMT

Investigating - We are currently experiencing a partial outage of our Payment Pages.

Our engineers are investigating and we'll provide updates here.
Feb 1, 11:59 GMT

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Payment Pages Partial Outage

Resolved - The underlying issue has been resolved and we've seen a number of successful payments being made.
Jan 25, 11:38 GMT

Investigating - We are currently experiencing an outage of our Payment Pages. Specifically affecting Instant Bank Pay, Verified mandates and Merchant Bank account verification.

Our engineers are investigating and we'll provide updates here. Updates from the affected Banks suggest this is related to the global Microsoft cloud outages affecting a number of services.
Jan 25, 10:19 GMT

Jan 24, 2023

No incidents reported.