All Systems Operational
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 3, 2022

No incidents reported today.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
Completed - The scheduled maintenance has been completed. All services were restored at 14:15 UTC. We do not expect any further disruption.
Jul 1, 15:37 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 15:01 BST
Scheduled - Between 14:00-15:00 UTC (15:00-16:00 BST), on Friday 1st July 2022, the “sandbox” environment will be unavailable whilst GoCardless engineers perform planned maintenance on the primary data store for the system, as part of an initiative to ensure long-term performance and scalability.

During this time, the API (api-sandbox.gocardless.com), dashboard (manage-sandbox.gocardless.com), webhooks and other components will be unavailable or return error codes.

The live environment will not be affected: all payment processing operations will continue as normal.

We apologise for any inconvenience that this may cause.

Jun 30, 13:04 BST
Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Resolved - Our monitoring shows that all services have remained available following Cloudflare's remediation steps.

We do not expect any additional disruption.

NOTE: As a correction to previous updates, access to the Payment pages was NOT disrupted and remained operational. Therefore this outage affected only the dashboard and GoCardless website.

Jun 21, 09:05 BST
Monitoring - The dashboard, Payment Pages and website are now operational.

Cloudflare, a third-party network provider, have applied changes to resolve the situation:

https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj

We are continuing to monitor the situation; it's possible that there could be further disruption.

Jun 21, 08:15 BST
Investigating - We are currently experiencing an outage of our Dashboard, Payment Pages and website.

We believe that this may be related to a wider outage from a third-party network provider affecting many internet destinations.

The GoCardless API, webhooks, and payment processing capabilities remain unaffected.

Our engineers are investigating and we'll provide updates here.

Jun 21, 07:46 BST
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.