All Systems Operational
API Operational
Live   Operational
Sandbox   Operational
Payment Pages Operational
Live   Operational
Sandbox   Operational
Dashboard Operational
Live   Operational
Sandbox   Operational
Payment Processing Operational
Reporting   Operational
Payouts   Operational
Submissions   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API Live
Fetching
Payment Pages
Fetching
Past Incidents
Oct 23, 2018

No incidents reported today.

Oct 22, 2018

No incidents reported.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

No incidents reported.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018
Resolved - After investigating the issue, our Platform team have identified the cause of the problem to be a host failure of our primary database node. We have now completed the operational work required to ensure the cluster is fully recovered, and expect no further issues.

As part of the work to recover the cluster, there was a brief window between 18:17 BST and 18:19 BST where API traffic will have returned errors. If you experienced any request failures during this time, please retry them.
Oct 9, 18:45 BST
Monitoring - We identified an issue at 15:34 BST that will have caused all API requests, and any actions through our dashboard and payments pages, to have failed. At 15:44 BST our service recovered, and resumed normal operation.

This has not affected any of our payments processing pipelines.

Our Platform team are currently investigating the root cause of the problem, and will provide any updates to our status page in due course.
Oct 9, 16:22 BST