Intermittent issues with Instant Bank Payments for Virgin Money.
Update - We are seeing an increase in Instant Bank Payments failing for Virgin Money Bank. As a result, this bank will not appear for Instant Bank Payments in the list of institutions (on the payer’s side).

Our team is working with Virgin Money on resolving the issue. We will get back with an update as soon as the issue is fixed.
Aug 27, 2024 - 13:25 BST
Update - We are still receiving a small number of failures with Instant Bank Payments made to Virgin Money Bank. As most payments are collected successfully, the bank will still be available in the list of institutions for payers. However, we will reach out to all merchants who have been affected by the issue.

We will continue monitoring the situation.
Aug 22, 2024 - 09:27 BST
Monitoring - We are seeing issues with Virgin Money Bank going down at the moment. We've enabled the bank now and will be available again in the list of institutions for Instant Bank Payments.

We will monitor to ensure there are no further issues.
Aug 21, 2024 - 12:29 BST
Update - We are seeing the issue persist and waiting for a response from Virgin Money Bank. We will be back with an update as soon as the bank resolves the issue.
Aug 20, 2024 - 15:55 BST
Identified - We are noticing an intermittent issue with Virgin Money. As a result, this bank will not appear on the list of institutions for Instant Bank Payments (on the payer's side).

We are monitoring the situation and will update at the earliest.
Aug 20, 2024 - 13:05 BST
Temporary removal of Arbuthnot Latham United Kingdom from the list of institutions for Instant Bank Payments
Update - The API connection with the bank is not working and we're reliant on Arbuthnot Latham United Kingdom for the fix.

We will provide an update when this have been resolved.
Jul 05, 2024 - 16:00 BST
Identified - Arbuthnot Latham United Kingdom are experiencing an unplanned downtime. As a result, they will not appear on the list of institutions for Instant Bank Payments (on the payer’s side).

We are monitoring the situation and will update at the earliest.
Jul 05, 2024 - 14:14 BST
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
GoCardless website Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
Instant Bank Pay Operational
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned downtime for Nationwide Bank Sep 21, 2024 21:00 - Sep 22, 2024 11:00 BST
Nationwide Bank will have a planned outage from the 21st of Sep 21:00 BST to the 22nd of Sep 11:00 BST.

During this outage, Nationwide Bank will be unavailable from the list of institutions for Instant Bank Payments (on the payer's side). This will be reverted once the planned outage is completed.
Posted on Sep 18, 2024 - 08:21 BST
Past Incidents
Sep 21, 2024
Planned downtime for Lloyds Bank, the Bank of Scotland and Halifax.
Completed - The scheduled maintenance has been completed.
Sep 21, 03:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 22:30 BST
Scheduled - We'd like to inform you that Lloyds Bank, the Bank of Scotland and Halifax will have a planned outage from the 20th of Sep 22:30 BST to the 21st of Sep 03:45 BST.

During this outage, these banks will be unavailable from the list of institutions for Instant Bank Payments (on the payer's side). This will be reverted once the planned outage is completed.
Sep 18, 08:06 BST
Sep 20, 2024
Sep 19, 2024

No incidents reported.

Sep 18, 2024

No incidents reported.

Sep 17, 2024

No incidents reported.

Sep 16, 2024
Unplanned downtime for Nationwide Bank - Instant Bank Payments
Resolved - We have confirmed that Instant Bank Payments from Nationwide Bank are working as expected again.
Sep 16, 13:06 BST
Update - Nationwide Bank has successfully resolved its downtime and is now available again in the list of institutions for Instant Bank Payments.

We will monitor to ensure there are no further issues.
Sep 16, 10:06 BST
Monitoring - Nationwide Bank is experiencing an unplanned downtime. As a result, this bank will not appear on the list of institutions for Instant Bank Payments (on the payer's side).

We are monitoring the situation and will update at the earliest.
Sep 15, 11:07 BST
Sep 15, 2024
Planned downtime for Barclays Bank.
Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 00:00 BST
Scheduled - The Barclays Bank will have a planned outage on the 15th of September 2024 from 00:00 BST to 08:00 BST.

During this outage, the Barclays Bank will be unavailable in the list of Institutions meaning Instant Bank Payments and Verified Mandates related to this bank will be unavailable. This will be reverted once the planned outage is completed.
Sep 13, 12:57 BST
Sep 14, 2024
Planned downtime for Halifax and Bank of Scotland.
Completed - The scheduled maintenance has been completed.
Sep 14, 03:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:30 BST
Scheduled - We'd like to inform you that the Halifax and Bank of Scotland will have a planned outage from 13th September 2024 at 22:30 BST till 03:45 BST on 14th September

During this outage, Halifax and the Bank of Scotland will be unavailable in the list of Institutions meaning Instant Bank Payments and Verified Mandates related to this bank will be unavailable. This will be reverted once the planned outage is completed.
Sep 13, 12:48 BST
Sep 13, 2024
Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024
EUR payouts, refunds not in correct state
Resolved - The issue has been resolved, the missing webhooks have been delivered and the payouts on the GoCardless dashboard are now up to date.
Sep 9, 16:13 BST
Identified - We are aware of an issue where EUR payouts and refunds that were sent on Friday do not have the correct status on the GoCardless dashboard. Webhooks for payouts and refunds being paid, as well as payments being paid out were also not sent on Friday.

Payouts and refunds were sent correctly; this is solely an issue with the status on the dashboard and the issuance of webhooks.

This issue also affects the visibility of debits and credits linked to payouts that were sent on Friday and includes payments that were paid out on Friday still appearing as Paid.

Today's EUR payouts will be updated later than usual.
Sep 9, 12:51 BST
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

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