GoCardless Status

All Systems Operational

API Operational

Live Operational

Sandbox Operational

Payment Pages Operational

Live Operational

Sandbox Operational

Dashboard Operational

Live Operational

Sandbox Operational

Payment Processing Operational

Reporting Operational

Payouts Operational

Submissions Operational

Webhooks Operational

Live Operational

Sandbox Operational

GoCardless for Xero, formerly Directli (directli.co.uk) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 29, 2021

No incidents reported today.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

Payments API partial outage

Resolved - Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption.
Jul 27, 16:10 BST

Monitoring - Our engineers have applied a fix and we are once again serving payments API requests and the intermittent errors have been resolved.

We are continuing to monitor the situation.
Jul 26, 17:58 BST

Investigating - We are currently investigating a small number of errors in our payment APIs.

Our engineers are investigating and we'll provide updates here.
Jul 26, 12:31 BST

Jul 26, 2021

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

Partial Dashboard Outage

Resolved - Our monitoring shows that our services have stayed stable following the fix we applied.

Some users may need to refresh their dashboard in order to see correctly updated balances.

We do not expect any additional disruption.
Jul 23, 11:53 BST

Monitoring - Our engineers have identified an issue with balances on our dashboard, beginning at roughly 20:00BST on the 22nd July 2021.

We have applied a fix and are continuing to monitor the situation.
Jul 23, 11:06 BST

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

Delay in sending emails

Resolved - All outstanding emails have been sent.

We do not expect any additional disruption.
Jul 16, 18:33 BST

Update - The affected email messages have been scheduled for redelivery. We're continuing to monitor the delivery of these, but expect no further issues at this time.
Jul 16, 17:24 BST

Update - We have begun redelivering the affected email messages, from the 12:20-18:00 GMT window on 2021-07-15.
Jul 16, 16:05 BST

Monitoring - We've identified the source of the problem, and understand that emails between 12:20 GMT and 18:00 GMT will not have been sent.

Emails sent after 18:00 GMT are being delivered successfully, and we're investigating how to resend emails that were attempted within that window.
Jul 15, 19:19 BST

Investigating - We have identified a delay in sending emails from the GoCardless product. This means emails around user activity such as password reset, verification emails or payment notifications may be delayed.
Jul 15, 17:58 BST

Jul 15, 2021