Monitoring - Lloyds Bank and the Bank of Scotland have an unplanned downtime at the moment. As a result, these banks will not appear on the list of institutions for Instant Bank Payments (on the payer’s side).

We are monitoring the situation and will update at the earliest.

Mar 28, 2024 - 12:01 GMT
Investigating - We’ve identified issues with collecting SEPA Direct Debit payments from certain banks (including Unicredit, Santander, Open Bank, S.A and Natixis) failing with the error code FF01. We are investigating this with our partner bank to understand the root cause and resolution.

We recommend not retrying payments from these banks at this time as they may fail with the same reason code. We will reach out to you if you have any payments rejected for this reason.

Please be aware payers would have received an automated email from GoCardless notifying them of this failure and so may be in contact.

Mar 25, 2024 - 17:44 GMT
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
GoCardless website Operational
Payment Processing Degraded Performance
Reporting Operational
Payouts Operational
Submissions Degraded Performance
Instant Bank Pay Operational
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On 9th April for 15 minutes between 04:00-05:00 BST, we will be carrying out improvements to split technology components to improve resilience of our open banking offering.

During this hour our open banking capabilities for Account Information Services and Payment Initiation Services might experience service interruptions. These power our Instant Bank Pay and Verified Mandates products.

Posted on Mar 28, 2024 - 09:11 GMT
Past Incidents
Mar 28, 2024

Unresolved incident: Unplanned downtime faced by Lloyds Bank and the Bank of Scotland.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - We have confirmed it is working again for those impacted.
Mar 26, 18:25 GMT
Monitoring - We have applied the fix and validated that it is working internally.
We will continue to monitor it is working as expected.

Mar 26, 17:07 GMT
Investigating - We have identified an issue with the login page to our dashboard. We are investigating the cause urgently and update shortly.
Mar 26, 16:55 GMT
Mar 25, 2024
Resolved - We have confirmed with our partner bank that payments that failed with the RR03 reason code can be successfully retried.
Mar 25, 17:40 GMT
Monitoring - Our banking partner has confirmed that their fix has worked and merchants can now retry payments.

We will be contacting those impacted and will continue to monitor to ensure there are no further issues.

Mar 21, 16:25 GMT
Update - Our partner bank has implemented a fix for future payments collected from BBVA and we are monitoring to ensure it is working as expected.

If you have any payments impacted, we will reach out to you directly.

Mar 21, 10:38 GMT
Investigating - We’ve identified issues with SEPA Direct Debit payments we've tried to collect from BBVA, whereby they are failing with the error code RR03. We are investigating this with our partner bank to understand the root cause and resolution.

We recommend not retrying the payments during this time as they may fail with the same reason code. We will provide a further update once resolved.

Mar 20, 16:35 GMT
Mar 24, 2024

No incidents reported.

Mar 23, 2024
Completed - Maintenance is now complete
Mar 23, 04:16 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:00 GMT
Scheduled - On Saturday, 23rd March between 3am and 6am UTC/GMT, we will be performing improvements to our production database. During this time, you will still be able to access the dashboard but bank payments will not be processed until after the migration has completed. IBP payment creation will be unavailable. We appreciate your understanding in advance.
Mar 12, 12:58 GMT
Mar 22, 2024

No incidents reported.

Mar 21, 2024
Mar 20, 2024
Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:00 GMT
Scheduled - On Wednesday, 20th March between 5pm and 6pm UTC/GMT, we will be performing improvements to our sandbox database. During this time, you will still be able to access the sandbox environment in the dashboard but payments will not be processed for 60 minutes. IBP payment creation in sandbox will be unavailable during this time.
Mar 12, 11:58 GMT
Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.