GoCardless Status

All Systems Operational

API Operational

Live Operational

Sandbox Operational

Payment Pages Operational

Live Operational

Sandbox Operational

Dashboard Operational

Live Operational

Sandbox Operational

Payment Processing Operational

Reporting Operational

Payouts Operational

Submissions Operational

Webhooks Operational

Live Operational

Sandbox Operational

GoCardless for Xero, formerly Directli (directli.co.uk) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 7, 2020

No incidents reported today.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

Sandbox API, Payment Pages and Dashboard Outage

Resolved - Our monitoring shows that our services have stayed stable following the fix we applied in the sandbox environment.

We do not expect any additional disruption.
Aug 5, 17:25 BST

Monitoring - Our engineers have applied a fix and we are once again serving API, dashboard, and payment page traffic in the sandbox environment.

We are continuing to monitor the situation.
Aug 5, 16:34 BST

Identified - Our engineers have identified the issue causing the outage in the Sandbox environment and are working to apply a fix.
Aug 5, 15:49 BST

Investigating - We are currently experiencing an outage of our API, Dashboard, and Payment Pages in the sandbox environment.

Our engineers are investigating and will provide updates here.
Aug 5, 14:39 BST

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

Xero "Pay Now" buttons are redirecting to an incorrect URL

Resolved - Our monitoring shows that our services have stayed stable following the fix that was rolled out by Xero.

We do not expect any additional disruption.
Jul 30, 19:40 BST

Update - Xero have identified the cause of the bug and are testing a fix in their staging environment. We'll provide another update once we know when the fix is active.
Jul 30, 17:23 BST

Identified - We've identified an issue with the "Pay Now" button inside Xero dashboards where clicking this button redirects to an incorrect URL. Our team our working with Xero on a fix.
Jul 30, 15:26 BST

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.