GoCardless Status

All Systems Operational

API Operational

Live Operational

Sandbox Operational

Payment Pages Operational

Live Operational

Sandbox Operational

Dashboard Operational

Live Operational

Sandbox Operational

Payment Processing Operational

Reporting Operational

Payouts Operational

Submissions Operational

Webhooks Operational

Live

Operational

Sandbox

Operational

GoCardless for Xero, formerly Directli (directli.co.uk)

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

API degraded performance (sandbox & live)

Resolved - Between 5:30 PM and 7:00 PM this evening, we experienced degraded performance on our API in both live and sandbox environments. Some requests will have returned 5xx HTTP response codes. Please retry your requests if you faced any such errors.
Sep 21, 17:30 BST

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

Webhooks are not being delivered

Resolved - The issue has been resolved. Our monitoring shows that our Webhooks and Customer Notifications services have stayed stable following the fix we applied.

We have now successfully processed and dispatch all events
Sep 15, 16:11 BST

Update - Our engineers have applied a fix and we are once again processing Webhooks and Customer Notifications.

We are continuing to monitor the situation.
Sep 15, 12:31 BST

Monitoring - Our engineers have applied a fix and we are once again processing Webhooks and Customer Notifications.

We are continuing to monitor the situation.
Sep 15, 12:23 BST

Identified - Webhooks, and Customer Notifications, are currently not being delivered.

We've identified the root cause and are working on rolling out a fix.
Sep 15, 11:20 BST

Sep 14, 2023

Dashboard and payment pages not loading on Google Chrome v117

Resolved - We haven't observed any loading issues since the fix was applied.

We do not expect any additional disruption.
Sep 14, 10:10 BST

Monitoring - Our engineers have applied a fix and all pages are now loading successfully.

We are continuing to monitor the situation.
Sep 13, 15:57 BST

Investigating - We are currently experiencing an outage of our Dashboard and Payment Pages while using the newest version of Google Chrome.

Our engineers have found the root cause and are working towards a solution, if you encounter a page-loading problem, please use another browser as a workaround.
Sep 13, 14:16 BST

Sep 13, 2023

Sep 12, 2023

No incidents reported.