We’ve now resubmitted the Bacs collection payments and mandates due to be processed on 2 October 2026. Our engineering team are monitoring to identify any further issues.

Payments that were due for collection on 2 October will now be collected on 5 October 2026. The same revised processing date applies to affected mandates that were due to be submitted for creation and/or cancellation on 2 October.

We’ll continue to monitor processing, and we will contact all affected merchants tomorrow morning to provide an update.

Upon further investigation, we have identified that payments to Nationwide accounts that initially fail with ARUDD-8 are succeeding when retried.

Action for merchants: We recommend retrying any Nationwide payments that have failed with ARUDD-8.

We are continuing to monitor the situation and will provide a further update as more information becomes available.