All Systems Operational
Uptime over the past 90 days. View historical uptime.
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Live
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Payment Pages
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Past Incidents
May 25, 2019

No incidents reported today.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019
Delays to imports, webhooks, emails and exports
Resolved - Our monitoring shows that our services have stayed stable following the fix we applied. We do not expect any additional disruption.
May 19, 19:58 BST
Monitoring - Our engineers have applied a fix we are now processing imports, webhooks, emails and exports.

The backlog of pending imports, webhooks, emails and exports have now been delivered.

We are continuing to monitor the situation.
May 19, 16:52 BST
Identified - We have identified an issue with imports, webhooks, emails and exports, which is impacting the delivery of notifications.

We are working on a fix, and will provide updates here.
May 19, 15:28 BST
API and Dashboard Maintenance
Completed - The second and final planned maintenance is now complete. Affected services were impacted for 1 minute, between 02:26 and 02:27 BST and for 2 minutes between 02:30 to 02:32 BST.

We have identified an issue with background processing which is impacting the delivery of notifications. We are working to apply a fix.
May 19, 15:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 14:00 BST
Scheduled - GoCardless will be performing essential maintenance on 19th May between 1400 BST and 1500 BST, lasting at least 5 minutes and up to 1 hour.

During this time, GoCardless APIs will be unavailable. This means that API requests, the GoCardless dashboard and payment pages will be unavailable. Payments and new mandates will not be able to be created.

To minimise the impact on your operations we have scheduled the maintenance over a weekend, outside of any scheduled payment runs, and have ensured the maintenance is as short as possible.

Processing of payments that have already been scheduled will be unaffected.

We apologise for any inconvenience,
The GoCardless Team
May 14, 18:39 BST
May 18, 2019
API and Dashboard Maintenance
Completed - Planned maintenance is now complete. Affected services were impacted for 5 minutes, between 16:18 and 16:23 BST.

The next planned maintenance window will be tomorrow, Sunday 19th May, between 14:00 BST and 15:00 BST, lasting at least 5 minutes and up to 1 hour. We will provide an update once this maintenance window is complete.
May 18, 17:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 16:00 BST
Scheduled - GoCardless will be performing essential maintenance on Saturday 18th May between 1600 BST and 1700 BST, lasting at least 10 minutes and up to 1 hour.

During this time, GoCardless APIs will be unavailable. This means that API requests, the GoCardless dashboard and payment pages will be unavailable. Payments and new mandates will not be able to be created.

To minimise the impact on your operations we have scheduled the maintenance over a weekend, outside of any scheduled payment runs, and have ensured the maintenance is as short as possible.

Processing of payments that have already been scheduled will be unaffected.

We apologise for any inconvenience,
The GoCardless Team
May 14, 18:24 BST
May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

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