Following our investigation with our banking partner, we identified the root cause of the issue. The payer’s bank has since implemented a fix, and the issue is now resolved.

However, further investigation has revealed that the information previously shared via email with the affected merchants is no longer accurate. We will therefore contact all affected merchants again to clarify the situation, provide the correct information, and explain the next steps.

We apologise for any inconvenience caused and appreciate your continued patience and understanding.

Our team has now managed to identify and send out all USD payouts unaffected by this issue. For merchants affected by this issue, we will reach out directly to clarify the situation and next steps.