We are continuing to investigate the incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers.

In addition to payments scheduled for 24th February, we have identified that some payments scheduled for 25th February are also impacted and there may be delays to processing these payments.

We are actively working with our banking partner to resolve this as quickly as possible. We will provide further updates as more information becomes available.

We will soon reach out to all affected merchants.

Following our detailed impact analysis, we identified the affected mandates and assessed the feasibility of reinstating all impacted direct debit mandates.

We have now successfully reinstated all impacted mandates, and these existing mandates are active again (except the ones cancelled by the merchants).

As next steps, we will first reach out directly to all affected merchants, after which we will contact the impacted payers to clarify the situation.

We will continue to provide updates as needed.