All Systems Operational
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
GoCardless website Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
Instant Bank Pay Operational
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024

No incidents reported.

Feb 29, 2024

No incidents reported.

Feb 28, 2024
Completed - The scheduled maintenance has been completed.
Feb 28, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 03:00 GMT
Scheduled - On 28th February for 1 hour between 03:00-06:00 UTC, we will be migrating part of our functionality from Amazon Web Services to Google Cloud Platform. During this hour our open banking capabilities for Account Information Services and Payment Initiation Services will be unavailable. These power our Instant Bank Pay and Verified Mandates products.

This migration will strengthen our infrastructure by increasing efficiency, scalability and reliability. No action is required by any merchants using these products and our analysis suggests that we facilitate very few payments during this window. We appreciate your understanding during this time.

This activity was aimed to be completed on 20th February, however, an unforeseen issue arose. All changes were reverted and all systems were tested and operational within the maintenance window.

Feb 23, 11:02 GMT
Feb 27, 2024

No incidents reported.

Feb 26, 2024
Resolved - We have confirmed the fix has worked as expected with webhooks and payment confirmations processed.
Feb 26, 17:56 GMT
Monitoring - We have implemented the fix and we are monitoring to ensure webhooks have all been sent and payment confirmations are visible in the dashboard.
Feb 26, 14:20 GMT
Investigating - We have identified an issue where webhooks and payment confirmations for EUR in the dashboard will be delayed.

We are implementing the fix and will provide a further update shortly on its implementation.

Feb 26, 12:53 GMT
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 03:00 GMT
Scheduled - For 30 minutes between 03:00-05:00 UTC, we will be migrating part of our functionality from Amazon Web Services to Google Cloud Platform. During these 30 minutes our open banking capabilities for Account Information Services and Payment Initiation Services will be unavailable. These power our Instant Bank Pay and Verified Mandates products.

This migration will strengthen our infrastructure to increase efficiency, scalability and reliability. No action is required by any merchants using these products and our analysis suggests that we facilitate very few payments during this window. We appreciate your understanding during this time.

Feb 15, 14:58 GMT
Feb 19, 2024
Resolved - We have identified and rectified the root cause of the performance degradation. We are currently evaluating the impact and will proactively communicate with any affected customers as necessary.
Feb 19, 19:33 GMT
Investigating - We are currently experiencing delays on our Instant Bank Payments

Our engineers are investigating and we'll provide updates here.

Feb 19, 15:45 GMT
Monitoring - Instant Bank Payments were delayed on the 18th of February between 2:30 pm and 3:40 pm.

We do not expect any additional disruption.

Feb 19, 10:56 GMT
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.