All Systems Operational
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
GoCardless website Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
Instant Bank Pay Operational
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 24, 2024
Completed - The scheduled maintenance has been completed.
Apr 24, 09:02 BST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 22, 14:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 13:30 BST
Scheduled - We are currently undergoing infrastructure changes. There is no planned downtime for these changes; however, if you encounter any issues, please raise a ticket with our Customer Support team with 'GoCardless Connection Issue' as a subject title. You may raise a ticket here if needed: https://support.gocardless.com/hc/requests/new?ticket_form_id=134125.

Thank you for your understanding.

Apr 22, 13:25 BST
Apr 23, 2024

No incidents reported.

Apr 22, 2024
Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
Resolved - We have now fixed the issue and re-enabled Danske Bank on the list of institutions for Instant Bank Payments. Payers will now be able to make payments through Danske Bank without any issues.
Apr 16, 11:16 BST
Investigating - We are seeing an issue with Instant Bank Payments created against Danske Bank. We've identified the issue and are working on a fix which should be deployed shortly.

Until the fix is made, we are removing this bank from the list of institutions for Instant Bank Payments (on the payer's side) to avoid further payment failures. This will be reverted once we fix the issue.

Apr 16, 10:07 BST
Apr 15, 2024
Resolved - We have fixed the issue now and the dashboard is up and running for all merchants. We will continue monitoring for any issues.

Sincere apologies for the inconvenience caused.

Apr 15, 17:10 BST
Identified - We have identified the issue and our Engineers are working on a fix now. We will finalise the same and get back with an update soon.
Apr 15, 14:04 BST
Update - We are continuing to work on identifying the issue. We will get back with another update shortly.
Apr 15, 12:29 BST
Investigating - We've received reports of the Gocardless dashboard screen going blank for a few Merchants.

Our Engineers are actively working on it now and we will get back with an update in 1 hour.

Apr 15, 11:20 BST
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Resolved - We have now fixed the issue and re-enabled Virgin Money on the list of institutions for Instant Bank Payments. Payers will now be able to make payments through Virgin Money without any issues.
Apr 10, 14:50 BST
Investigating - We are seeing an issue with Instant Bank Payments created against Virgin Money. We've identified the issue and are working on a fix which should be deployed shortly.

Until the fix is made, we are removing this bank from the list of institutions for Instant Bank Payments (on the payer's side) to avoid further payment failures. This will be reverted once we fix the issue.

Apr 10, 13:30 BST