All Systems Operational
API Operational
Live Operational
Sandbox Operational
Payment Pages Operational
Live Operational
Sandbox Operational
Dashboard Operational
Live Operational
Sandbox Operational
Payment Processing Operational
Reporting Operational
Payouts Operational
Submissions Operational
Webhooks Operational
Live ? Operational
Sandbox ? Operational
GoCardless for Xero, formerly Directli (directli.co.uk) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - The underlying issue has been resolved and we've seen a number of successful payments being made.
Jan 25, 11:38 GMT
Investigating - We are currently experiencing an outage of our Payment Pages. Specifically affecting Instant Bank Pay, Verified mandates and Merchant Bank account verification.

Our engineers are investigating and we'll provide updates here. Updates from the affected Banks suggest this is related to the global Microsoft cloud outages affecting a number of services.

Jan 25, 10:19 GMT
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - Our monitoring shows that our services have stayed stable following the fix our partner bank applied.

We do not expect any additional disruption.

Jan 23, 15:26 GMT
Monitoring - We have fixed the issue with our sponsor bank related to EUR payouts, refunds and collections. There are no delays to any payments at this time but we are continuing to monitor the issue.
Jan 20, 21:40 GMT
Identified - We have identified an issue with our sponsor bank related to EUR payouts, refunds and collections. There are no delays to any payments at this time and we are working to resolve this before any customers are affected.
Jan 20, 18:40 GMT
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Jan 19, 2023

No incidents reported.

Jan 18, 2023
Completed - Scheduled maintenance has been completed.

No changes have been made at this time. These changes will be deferred to a later maintenance window.

All services remained operational during this period.

Jan 18, 12:51 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 12:11 GMT
Scheduled - From Wednesday 18th January 2023, GoCardless will begin transitioning the api.gocardless.com endpoint to a new TLS certificate.

This change will be transparent and therefore not result in any interruption of service, as long as your GoCardless integration does not perform any certificate "pinning". Pinning is not a supported configuration, as per: https://developer.gocardless.com/api-reference#appendix-public-certificate-policy

The new chain of trust will begin with the following root certificate authority: 'Buypass Class 2 Root CA': https://crt.sh/?id=767142. This root CA has been distributed for 10+ years, but if you have concerns about your systems' ability to verify this chain then you must ensure that your configuration is updated.

Email communications have also been sent out to all integrators who could be affected by this change.

Dec 23, 17:58 GMT
Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.