API, Payment Pages and Dashboard Outage
Resolved

The upstream network provider has implemented a resolution for this issue. Our monitoring shows that our services have stayed stable following this fix.

We do not expect any additional disruption.

Fri, Jul 17, 2020, 11:57 PM
(4 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

The upstream network provider has implemented a resolution for this issue. Our monitoring shows that our services have stayed stable following this fix.

We do not expect any additional disruption.

Fri, Jul 17, 2020, 11:57 PM

Monitoring

We have identified errors when connecting to the GoCardless website, API, dashboard and payment pages. We believe this is related to a wider issue of with an upstream network provider, which has been mitigated now, and are monitoring the situation.

Fri, Jul 17, 2020, 09:54 PM(2 hours earlier)