API, Payment Pages and Dashboard Outage

Incident Report for GoCardless

Resolved

The upstream network provider has implemented a resolution for this issue. Our monitoring shows that our services have stayed stable following this fix.

We do not expect any additional disruption.

Posted Jul 18, 2020 - 00:57 BST

Monitoring

We have identified errors when connecting to the GoCardless website, API, dashboard and payment pages. We believe this is related to a wider issue of with an upstream network provider, which has been mitigated now, and are monitoring the situation.

Posted Jul 17, 2020 - 22:54 BST

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).