Dashboard and payment pages not loading on Google Chrome v117

Incident Report for GoCardless

Resolved

We haven't observed any loading issues since the fix was applied.

We do not expect any additional disruption.

Posted Sep 14, 2023 - 10:10 BST

Monitoring

Our engineers have applied a fix and all pages are now loading successfully.

We are continuing to monitor the situation.

Posted Sep 13, 2023 - 15:57 BST

Investigating

We are currently experiencing an outage of our Dashboard and Payment Pages while using the newest version of Google Chrome.

Our engineers have found the root cause and are working towards a solution, if you encounter a page-loading problem, please use another browser as a workaround.

Posted Sep 13, 2023 - 14:16 BST

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).