Users with SMS MFA enabled unable to log in

Incident Report for GoCardless

Resolved

This incident has been resolved.

Posted Jan 31, 2024 - 08:49 GMT

Monitoring

Our engineers have implemented the fix and confirmed SMS messages are being sent again. Those with MFA enabled should now receive their messages again and be able to login.

We will continue to monitor to ensure there are no further issues.

Posted Jan 31, 2024 - 08:17 GMT

Investigating

There is an issue with a third party service which is preventing SMS messages for MFA being sent. This is causing merchants who have MFA enabled and who have selected SMS as the MFA method to receive a 503 error when trying to log in.
We are investigating the cause of this issue and have identified the problem. Engineers are working to resolve this as soon as possible.

Posted Jan 31, 2024 - 07:30 GMT

This incident affected: API (Live).