The issue has been resolved. Our monitoring shows that our Webhooks and Customer Notifications services have stayed stable following the fix we applied.
We have now successfully processed and dispatch all events
Posted Sep 15, 2023 - 16:11 BST
Update
Our engineers have applied a fix and we are once again processing Webhooks and Customer Notifications.
We are continuing to monitor the situation.
Posted Sep 15, 2023 - 12:31 BST
Monitoring
Our engineers have applied a fix and we are once again processing Webhooks and Customer Notifications.
We are continuing to monitor the situation.
Posted Sep 15, 2023 - 12:23 BST
Identified
Webhooks, and Customer Notifications, are currently not being delivered.
We've identified the root cause and are working on rolling out a fix.
Posted Sep 15, 2023 - 11:20 BST
This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), Webhooks (Live), and Dashboard (Live, Sandbox).