API Outage - Payments
Incident Report for GoCardless
Resolved
Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption.
Posted Feb 02, 2022 - 19:12 GMT
Monitoring
From 16:37-16:59 GMT in the sandbox API, and 16:55-17:03 GMT in the live API, several endpoints failed with a status code of 500.

Our engineers have applied a fix and we are once again serving API traffic.

We are continuing to monitor the situation.
Posted Feb 02, 2022 - 17:18 GMT
This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).