Degraded dashboard performance

Incident Report for GoCardless

Resolved

The fix we applied yesterday has worked for impacted users.

Posted Apr 12, 2023 - 13:02 BST

Monitoring

A small number of users may intermittently be experiencing a white screen after successfully logging into the GoCardless dashboard. Please clear your browser cache and retry logging in. The issue should resolve itself within around 20 minutes.

Our engineers have applied a fix and we are monitoring if this resolves the issue for all users.

Posted Apr 11, 2023 - 13:10 BST

This incident affected: Dashboard (Live).