Delay in sending webhooks

Incident Report for GoCardless

Resolved

Our services are working as expected. EUR payouts and webhooks will be received as normal.

Posted Feb 08, 2023 - 12:31 GMT

Monitoring

Due to a problem with our banking partner some integrations might have experienced a delay in receiving webhooks for EUR payouts. EUR payouts have now been processed and will arrive on time. However, a limited number payments that have been paid out will subsequently appear as late failures.

Posted Feb 07, 2023 - 17:50 GMT

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), Payment Processing (Reporting, Payouts), Webhooks (Live), and Dashboard (Live, Sandbox).