SMS multi-factor authentication messages not delivered

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption.

Posted Nov 15, 2022 - 19:07 GMT

Monitoring

We have identified and resolved with our supplier the intermittent issue with our SMS-based multi-factor authentication (MFA). If you are still experiencing issues please contact our support team.

Posted Oct 31, 2022 - 16:59 GMT

Investigating

We are experiencing an intermittent issue with our SMS-based multi-factor authentication (MFA). A small number of users are not receiving their authentication messages. We are actively working with our supplier to find a solution.

Posted Oct 26, 2022 - 12:21 BST

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).