Issues with IBP processing

Incident Report for GoCardless

Resolved

We have confirmed IBP payments are operating as expected.

Posted Feb 06, 2024 - 19:53 GMT

Monitoring

We have successfully implemented a fix and reprocessed payments stuck in the submitted state.

We will continue to monitor to ensure all is working as expected.

Posted Feb 06, 2024 - 18:41 GMT

Identified

We've identified the cause of the issue and are working on implementing the solution.

Posted Feb 06, 2024 - 17:40 GMT

Investigating

We have identified an issue with Instant Bank Payments across some UK banks.

Our engineering teams are identifying impacted payments and working on a solution.

Posted Feb 06, 2024 - 14:27 GMT

This incident affected: Payment Processing (Submissions).