API, Payment Pages and Dashboard Outage

Incident Report for GoCardless

Resolved

We have identified and rectified the root cause of the performance degradation. We are currently evaluating the impact and will proactively communicate with any affected customers as necessary.

Posted Feb 19, 2024 - 19:33 GMT

Investigating

We are currently experiencing delays on our Instant Bank Payments

Our engineers are investigating and we'll provide updates here.

Posted Feb 19, 2024 - 15:45 GMT

Monitoring

Instant Bank Payments were delayed on the 18th of February between 2:30 pm and 3:40 pm.

We do not expect any additional disruption.

Posted Feb 19, 2024 - 10:56 GMT

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), Dashboard (Live, Sandbox), and Payment Processing (Instant Bank Pay).