We can now confirm that the issue is resolved and invoices are syncing as expected.
We apologise for any inconvenience caused.
Posted Jul 01, 2024 - 18:24 BST
Monitoring
The invoice sync between Xero and GoCardless for Xero is operational now. We are rolling out a fix to rerun all pending invoice syncs.
We would suggest merchants use the Manual sync option on the GoCardless for Xero dashboard to sync invoices now.
We will continue monitoring the situation.
Posted Jul 01, 2024 - 17:31 BST
Update
We have identified the cause and are working on a fix to resolve the issue.
We will provide another update in 1 hour.
Posted Jul 01, 2024 - 15:49 BST
Investigating
We are receiving reports of issues with invoice sync between Xero and GoCardless for Xero. Our Engineers are working on this actively with Xero at the moment.
We will provide another update as soon as we have identified the cause.
Posted Jul 01, 2024 - 14:44 BST
This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), Dashboard (Live, Sandbox), and GoCardless for Xero, formerly Directli (directli.co.uk).