We are seeing an increase in Instant Bank Payments failing for Virgin Money Bank. As a result, this bank will not appear for Instant Bank Payments in the list of institutions (on the payer’s side).
Our team is working with Virgin Money on resolving the issue. We will get back with an update as soon as the issue is fixed.
Posted Aug 27, 2024 - 13:25 BST
Update
We are still receiving a small number of failures with Instant Bank Payments made to Virgin Money Bank. As most payments are collected successfully, the bank will still be available in the list of institutions for payers. However, we will reach out to all merchants who have been affected by the issue.
We will continue monitoring the situation.
Posted Aug 22, 2024 - 09:27 BST
Monitoring
We are seeing issues with Virgin Money Bank going down at the moment. We've enabled the bank now and will be available again in the list of institutions for Instant Bank Payments.
We will monitor to ensure there are no further issues.
Posted Aug 21, 2024 - 12:29 BST
Update
We are seeing the issue persist and waiting for a response from Virgin Money Bank. We will be back with an update as soon as the bank resolves the issue.
Posted Aug 20, 2024 - 15:55 BST
Identified
We are noticing an intermittent issue with Virgin Money. As a result, this bank will not appear on the list of institutions for Instant Bank Payments (on the payer's side).
We are monitoring the situation and will update at the earliest.
Posted Aug 20, 2024 - 13:05 BST
This incident affects: Payment Pages (Live, Sandbox), API (Live, Sandbox), Dashboard (Live, Sandbox), and Payment Processing (Instant Bank Pay).