We can now confirm that the issue has been fixed. Apologies for any inconvenience caused.
Posted May 09, 2024 - 12:36 BST
Update
The fix we made last night has resolved the issue and we are seeing no issues with connecting new partner apps or logging into GoCardless for Xero.
We will continue to monitor the situation.
Posted May 09, 2024 - 08:58 BST
Monitoring
We have applied a fix that should eliminate the issue. We'll continue to monitor closely.
Posted May 08, 2024 - 20:34 BST
Investigating
We are seeing an issue with logging into GoCardless for Xero for some users. This issue also seems to affect merchants trying to connect GoCardless with other partner applications.
Our Engineers are working on identifying the root cause at the moment. We will update you shortly with more information.
Posted May 08, 2024 - 15:06 BST
This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), Dashboard (Live, Sandbox), and GoCardless for Xero, formerly Directli (directli.co.uk).