Instant Bank Payment - Issue with payers using Monzo Bank.

Resolved

Monzo Bank has now completed their downtime and we have re-enabled the bank on the list of institutions for Instant Bank Payments. Payers will now be able to make payments through Monzo Bank without any issues.

Fri, Jun 14, 2024, 10:54 PM

(1 year ago)

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Affected components

No components marked as affected

Updates

Resolved

Monzo Bank has now completed their downtime and we have re-enabled the bank on the list of institutions for Instant Bank Payments. Payers will now be able to make payments through Monzo Bank without any issues.

Fri, Jun 14, 2024, 10:54 PM

Monitoring

We can now confirm that Monzo Bank is having a downtime causing this issue. We are expecting this to be resolved by 23:45 BST (14/06/2024).

Our team is monitoring the situation and will enable Monzo Bank once the downtime is completed.

Fri, Jun 14, 2024, 03:50 PM(7 hours earlier)

Investigating

We are seeing an issue with Instant Bank Payments for payers using the Monzo Bank. To avoid further disruption these banks will not appear on the list of institutions for Instant Bank Payments (on the payer's side).

Our Engineers are working on fixing the issue now. Post resolution, we will enable the bank back for payers.

Fri, Jun 14, 2024, 03:16 PM(34 minutes earlier)