EUR payouts, refunds, and collections

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix our partner bank applied.

We do not expect any additional disruption.

Posted Jan 23, 2023 - 15:26 GMT

Monitoring

We have fixed the issue with our sponsor bank related to EUR payouts, refunds and collections. There are no delays to any payments at this time but we are continuing to monitor the issue.

Posted Jan 20, 2023 - 21:40 GMT

Identified

We have identified an issue with our sponsor bank related to EUR payouts, refunds and collections. There are no delays to any payments at this time and we are working to resolve this before any customers are affected.

Posted Jan 20, 2023 - 18:40 GMT

This incident affected: Payment Processing (Payouts, Submissions).