Error while setting up mandates from mobile devices

Incident Report for GoCardless

Resolved

The issue has been is resolved. If you still encounter the error, please refresh the page to ensure the fix is applied.

Posted Jul 25, 2023 - 10:07 BST

Monitoring

We've identified an issue where adding bank details to confirm the mandate creation on mobile devices returned an error.
Our engineers found the root cause and reverted the change causing the issue, we're monitoring the situation.

Posted Jul 24, 2023 - 15:05 BST

This incident affected: Payment Pages (Live, Sandbox).