API and Dashboard Service Outage

Incident Report for GoCardless

Resolved

The fix worked as intended, and the incident is now resolved.

We apologise for the disruption.

Posted Dec 20, 2018 - 13:41 GMT

Monitoring

Our engineers have identified the issue causing the outage, and applied a fix for it.

We are continuing to monitor the situation to ensure that it doesn't recur.

Posted Dec 20, 2018 - 12:13 GMT

Investigating

We are currently experiencing an outage of our API, Dashboard and Payment Pages.

Our engineers are investigating, and we'll provide updates here.

Posted Dec 20, 2018 - 12:10 GMT

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).

Subscribe to Incident