Resolved
Affected components
No components marked as affected
Updates
Write-up published
Resolved
The issue has been resolved and SMS multi-factor authentication messages are now being delivered correctly.
Thu, Dec 29, 2022, 10:00 AM
Monitoring
We have identified and resolved with our supplier the intermittent issue with our SMS-based multi-factor authentication (MFA). If you are still experiencing issues please contact our support team
Wed, Dec 28, 2022, 11:33 AM(22 hours earlier)
Investigating
We are experiencing a similar issue again with our SMS-based multi-factor authentication (MFA) despite the previous resolution. As a result, a number of our users are still not able to log into our dashboard.
We continue to actively work with our supplier to find a solution.
Mon, Dec 26, 2022, 02:41 PM(1 day earlier)
Monitoring
We have identified and resolved with our supplier the intermittent issue with our SMS-based multi-factor authentication (MFA). If you are still experiencing issues please contact our support team.
Mon, Dec 26, 2022, 11:24 AM(3 hours earlier)
Investigating
We are experiencing an issue with our SMS-based multi-factor authentication (MFA). As a result, a number of our users are not able to log into our dashboard.
Authenticator app-based multi-factor authentication is still working as expected.
We are actively working with our supplier to find a solution for SMS-based multi-factor authentication.
Mon, Dec 26, 2022, 03:27 AM(7 hours earlier)
Investigating
We are experiencing an issue with our SMS-based multi-factor authentication (MFA). As a result, a number of our users are not able to log into our dashboard.
We are actively working with our supplier to find a solution.
Mon, Dec 26, 2022, 03:19 AM