All events have now been processed and we have validated that all payments have now been marked as confirmed.
Posted Oct 31, 2023 - 18:58 GMT
Monitoring
Following the fix, webhooks are starting to come through, although it may take longer for larger payouts. Payouts in the dashboard are also starting to be marked as paid.
We continue to monitor until all are marked as paid.
Posted Oct 31, 2023 - 17:58 GMT
Identified
We believe we have identified the issue and we are implementing a fix to mark the payments as confirmed.
Posted Oct 31, 2023 - 17:36 GMT
Investigating
We are investigating an issue that merchants have not been notified of payouts being paid. We have validated that payments have been sent and it is just the confirmation of the payment that is impacted.
We will provide another update shortly.
Posted Oct 31, 2023 - 17:08 GMT
This incident affected: Payment Processing (Payouts).