Stale data issue affecting Sandbox API and Dashboard
Resolved

We experienced an issue with stale data in our sandbox environment 6 days ago. The issue was resolved yesterday. We have been monitoring the affected components closely for the last 24 hours and they are continuing to work as expected.

Tue, Oct 25, 2022, 12:59 PM
(2 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

We experienced an issue with stale data in our sandbox environment 6 days ago. The issue was resolved yesterday. We have been monitoring the affected components closely for the last 24 hours and they are continuing to work as expected.

Tue, Oct 25, 2022, 12:59 PM

Monitoring

We experienced an issue with stale data in our sandbox environment over the past 5 days. We have now deployed a fix and verified that it is working. The API and Dashboard are now serving up-to-date data. Our engineers are continuing to monitor the previously affected components of the system.

Mon, Oct 24, 2022, 11:44 AM(1 day earlier)

Identified

We are currently experiencing an issue with stale data that is impacting parts of the API and Dashboard in our sandbox environment. We have identified the issue and we are working with one of our technology partners to resolve it.

Fri, Oct 21, 2022, 04:20 PM(2 days earlier)

Investigating

We are currently experiencing degraded performance on components of our API and Dashboard in our sandbox environment. We have identified the issue and we are working with our technology partner to resolve it.

Fri, Oct 21, 2022, 08:06 AM(8 hours earlier)

Investigating

We are currently experiencing degraded performance on components of our API and Dashboard in our sandbox environment. Our engineers are continuing to investigate the issue with one of our technology partners.

Thu, Oct 20, 2022, 03:46 PM(16 hours earlier)

Investigating

We are currently experiencing degraded performance on components of our API and Dashboard in our sandbox environment.

Our engineers are investigating and we'll provide updates here.

Wed, Oct 19, 2022, 11:38 AM(1 day earlier)