Instant payments and verified mandates

Incident Report for GoCardless

Resolved

We've seen the impact from the issue has been resolved and our suppliers have confirmed the same on their systems.

Posted Dec 12, 2022 - 15:06 GMT

Monitoring

We've identified the issue and worked with our suppliers for a resolution which appears to have worked. We are monitoring the situation closely.

Posted Dec 12, 2022 - 14:38 GMT

Investigating

We are currently experiencing an issue with instant payments and verified mandates which results in an error message shown to end customers and they are unable to continue.

Our engineers are investigating and we will provide updates as soon as possible.

Posted Dec 12, 2022 - 14:08 GMT

This incident affected: Payment Pages (Live).