API, Payment Pages and Dashboard Outage
Resolved

Our monitoring shows that our services have stayed stable following the fix we applied for the underlying performance issue.

The 'Payout Items' API endpoint has been re-enabled.

We do not expect any additional disruption.

Mon, Jan 6, 2020, 02:58 PM
(5 years ago)
·
Affected components

No components marked as affected

Updates

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied for the underlying performance issue.

The 'Payout Items' API endpoint has been re-enabled.

We do not expect any additional disruption.

Mon, Jan 6, 2020, 02:58 PM

Monitoring

The GoCardless API returned an elevated level of errors between 14:19 and 14:32 GMT.

Our engineers have applied a fix and we are once again serving API, dashboard, and payment page traffic.

The 'Payout Items' API endpoint was temporarily disabled as part of this mitigation.

We are continuing to monitor the situation.

Mon, Jan 6, 2020, 02:41 PM(16 minutes earlier)