Issues with API and Dashboard

Incident Report for GoCardless

Resolved

We have now identified and resolved the issue. All systems are back to normal.

Posted Nov 02, 2017 - 17:52 GMT

Update

Due to a technical issue, your account balance cannot be shown on the dashboard. Our engineers are working to solve this problem, and in the meantime, the platform will continue to work as usual.

Posted Nov 02, 2017 - 15:25 GMT

Monitoring

We have identified the problem, and we have released a fix. We are currently monitoring.

Posted Nov 02, 2017 - 13:52 GMT

Identified

We think we have identified the problem. We are working on a solution. Current ETA 15 minutes.

Posted Nov 02, 2017 - 13:34 GMT

Investigating

We are currently experiencing issues. We are investigating and will keep you posted.

Posted Nov 02, 2017 - 13:02 GMT