Payments API partial outage

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption.

Posted Jul 27, 2021 - 16:10 BST

Monitoring

Our engineers have applied a fix and we are once again serving payments API requests and the intermittent errors have been resolved.

We are continuing to monitor the situation.

Posted Jul 26, 2021 - 17:58 BST

Investigating

We are currently investigating a small number of errors in our payment APIs.

Our engineers are investigating and we'll provide updates here.

Posted Jul 26, 2021 - 12:31 BST

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).