API, Payment Pages and Dashboard Outage

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption.

Posted Oct 25, 2020 - 08:10 GMT

Monitoring

Our engineers have applied a fix and we are once again serving API, dashboard, and payment page traffic.

We are continuing to monitor the situation.

Posted Oct 25, 2020 - 07:55 GMT

Investigating

We are currently experiencing an outage of our API, Dashboard, and Payment Pages.

Our engineers are investigating and we'll provide updates here.

Posted Oct 25, 2020 - 07:38 GMT

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), Dashboard (Live, Sandbox), and GoCardless for Xero, formerly Directli (directli.co.uk).