Delay in sending emails
Incident Report for GoCardless
All outstanding emails have been sent.

We do not expect any additional disruption.
Posted Jul 16, 2021 - 18:33 BST
The affected email messages have been scheduled for redelivery. We're continuing to monitor the delivery of these, but expect no further issues at this time.
Posted Jul 16, 2021 - 17:24 BST
We have begun redelivering the affected email messages, from the 12:20-18:00 GMT window on 2021-07-15.
Posted Jul 16, 2021 - 16:05 BST
We've identified the source of the problem, and understand that emails between 12:20 GMT and 18:00 GMT will not have been sent.

Emails sent after 18:00 GMT are being delivered successfully, and we're investigating how to resend emails that were attempted within that window.
Posted Jul 15, 2021 - 19:19 BST
We have identified a delay in sending emails from the GoCardless product. This means emails around user activity such as password reset, verification emails or payment notifications may be delayed.
Posted Jul 15, 2021 - 17:58 BST