Delay in sending emails

Incident Report for GoCardless

Resolved

All outstanding emails have been sent.

We do not expect any additional disruption.

Posted Jul 16, 2021 - 18:33 BST

Update

The affected email messages have been scheduled for redelivery. We're continuing to monitor the delivery of these, but expect no further issues at this time.

Posted Jul 16, 2021 - 17:24 BST

Update

We have begun redelivering the affected email messages, from the 12:20-18:00 GMT window on 2021-07-15.

Posted Jul 16, 2021 - 16:05 BST

Monitoring

We've identified the source of the problem, and understand that emails between 12:20 GMT and 18:00 GMT will not have been sent.

Emails sent after 18:00 GMT are being delivered successfully, and we're investigating how to resend emails that were attempted within that window.

Posted Jul 15, 2021 - 19:19 BST

Investigating

We have identified a delay in sending emails from the GoCardless product. This means emails around user activity such as password reset, verification emails or payment notifications may be delayed.

Posted Jul 15, 2021 - 17:58 BST