Webhook delivery is delayed

Incident Report for GoCardless

Resolved

Our monitoring shows that webhook delivery has processed our backlog, and remained stable.

We do not expect any additional disruption.

Posted Apr 08, 2020 - 18:55 BST

Monitoring

We have applied a fix to our webhook delivery service that means webhooks are now sending correctly, and our backlog has been cleared.

Posted Apr 08, 2020 - 16:15 BST

Identified

Our engineers have identified an issue affecting our webhook delivery service and are working to apply a fix.

Posted Apr 08, 2020 - 15:50 BST

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), Webhooks (Live, Sandbox), and Dashboard (Live, Sandbox).