Delayed webhook notifications

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption.

Posted May 18, 2022 - 21:38 BST

Monitoring

Webhook notifications are operational.

We have processed the backlog and all webhook notifications between 17:10 to 19:10 are sent.

Posted May 18, 2022 - 19:22 BST

Update

We are continuing to work on a fix for this issue.

Posted May 18, 2022 - 19:13 BST

Identified

Our engineers have identified the issue causing a degraded performance in our webhook notifications. We've implemented a fix. However, some webhooks notifications are delayed between 17:10 to 19:10.

Posted May 18, 2022 - 19:12 BST

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), Webhooks (Live, Sandbox), and Dashboard (Live, Sandbox).