Resolved
Affected components
No components marked as affected
Updates
Write-up published
Resolved
Our monitoring shows that our services have stayed stable following the fix we applied.
We do not expect any additional disruption.
We will be following up by communicating with affected merchants.
Tue, May 24, 2022, 04:29 PM
Monitoring
Our engineers have identified the root cause and applied a fix.
We are continuing to monitor the situation.
Tue, May 24, 2022, 03:14 PM(1 hour earlier)
Identified
We have removed the incorrect emails from our outgoing queues and restarted the regular flow of emails.
Payments, Email notifications and communications to payees remain unaffected by this incident.
We are continuing to investigate the root cause and will provide further updates to affected merchants.
Tue, May 24, 2022, 11:50 AM(3 hours earlier)
Investigating
Our engineers have identified an issue which has caused incorrect communications related to payments and mandates cancellations to be sent via email to merchants.
We have stopped further emails from going out until we fully understand the impact of the problem.
Our engineering team is working on identifying the source of the issue and will provide further details to affected merchants.
Tue, May 24, 2022, 11:16 AM(33 minutes earlier)