API, Payment Pages and Dashboard degraded performance

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption.

Posted Jan 06, 2023 - 14:22 GMT

Update

From 11:52 to 12:38 GMT today, January 5, the dashboard and API may have returned slow or error responses.

A resolution has been put in place and the team is monitoring the health of the service.

Posted Jan 05, 2023 - 12:43 GMT

Monitoring

Our engineers have applied a fix and performance has returned to expected levels.

We are continuing to monitor the situation.

Posted Jan 04, 2023 - 14:03 GMT

Identified

We are currently experiencing a degraded performance of the Dashboard.

Our engineers are investigating, and we'll provide updates here.

Posted Jan 04, 2023 - 13:10 GMT

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).