The issue has been identified and is affecting the Bacs scheme more broadly. The relevant parties are actively implementing technical fixes, and work is progressing to restore normal service as soon as possible.
We are closely monitoring the situation and will provide further updates as they become available.
Identified
The issue has been identified and is affecting the Bacs scheme more broadly. The relevant parties are actively implementing technical fixes, and work is progressing to restore normal service as soon as possible.
We are closely monitoring the situation and will provide further updates as they become available.
Investigating
We are investigating delayed BACS failure reports. This means that returned-payment information is not yet available in the dashboard or scheduled reports.
We are working with the relevant provider to restore report delivery and will provide an update as soon as we have more information.
We apologise for any inconvenience and appreciate your patience.
