GoCardless Status

All Systems Operational

API Operational

Live Operational

Sandbox Operational

Payment Pages Operational

Live Operational

Sandbox Operational

Dashboard Operational

Live Operational

Sandbox Operational

GoCardless website Operational

Payment Processing Operational

Reporting Operational

Payouts Operational

Submissions Operational

Instant Bank Pay Operational

Webhooks Operational

Live Operational

Sandbox Operational

GoCardless for Xero, formerly Directli (directli.co.uk) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

Instant Bank Payments for Danske Bank failing

Resolved - We have now fixed the issue and re-enabled Danske Bank on the list of institutions for Instant Bank Payments. Payers will now be able to make payments through Danske Bank without any issues.
Apr 16, 11:16 BST

Investigating - We are seeing an issue with Instant Bank Payments created against Danske Bank. We've identified the issue and are working on a fix which should be deployed shortly.

Until the fix is made, we are removing this bank from the list of institutions for Instant Bank Payments (on the payer's side) to avoid further payment failures. This will be reverted once we fix the issue.
Apr 16, 10:07 BST

Apr 15, 2024

GoCardless dashboard going blank for a few merchants.

Resolved - We have fixed the issue now and the dashboard is up and running for all merchants. We will continue monitoring for any issues.

Sincere apologies for the inconvenience caused.
Apr 15, 17:10 BST

Identified - We have identified the issue and our Engineers are working on a fix now. We will finalise the same and get back with an update soon.
Apr 15, 14:04 BST

Update - We are continuing to work on identifying the issue. We will get back with another update shortly.
Apr 15, 12:29 BST

Investigating - We've received reports of the Gocardless dashboard screen going blank for a few Merchants.

Our Engineers are actively working on it now and we will get back with an update in 1 hour.
Apr 15, 11:20 BST

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

Instant bank payments for Virgin Money failing.

Resolved - We have now fixed the issue and re-enabled Virgin Money on the list of institutions for Instant Bank Payments. Payers will now be able to make payments through Virgin Money without any issues.
Apr 10, 14:50 BST

Investigating - We are seeing an issue with Instant Bank Payments created against Virgin Money. We've identified the issue and are working on a fix which should be deployed shortly.

Until the fix is made, we are removing this bank from the list of institutions for Instant Bank Payments (on the payer's side) to avoid further payment failures. This will be reverted once we fix the issue.
Apr 10, 13:30 BST

Apr 9, 2024

Scheduled downtime of Instant Bank Pay and Verified Mandates

Completed - The scheduled maintenance has been completed.
Apr 9, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 BST

Scheduled - On 9th April for 15 minutes between 04:00-05:00 BST, we will be carrying out improvements to split technology components to improve resilience of our open banking offering.

During this hour our open banking capabilities for Account Information Services and Payment Initiation Services might experience service interruptions. These power our Instant Bank Pay and Verified Mandates products.
Mar 28, 09:11 GMT

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.