API, Payment Pages and Dashboard Outage

Incident Report for GoCardless

Resolved

At 17:55 UTC our API, Payment Pages and Dashboard will have become unavailable due to an infrastructure issue. Our systems recovered automatically and stopped serving errors at 17:57 UTC.

This did not affect our payment processing pipelines, or GoCardless for Xero.

Posted Jan 31, 2020 - 18:03 GMT

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).