API, Payment Pages and Dashboard Outage

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption.

Posted Jun 27, 2019 - 16:12 BST

Monitoring

Our engineers have applied a fix and we are once again serving API, dashboard, and payment page traffic.

We are continuing to monitor the situation.

Posted Jun 27, 2019 - 13:27 BST

Update

Our "Sandbox" environments are currently operational.

We're continuing to investigate the cause of the outage to our live environment for the API, Dashboard and Payment Pages.

Posted Jun 27, 2019 - 12:58 BST

Investigating

We are currently experiencing an outage of our API, Dashboard and Payment Pages

Our engineers are investigating and we'll provide updates here.

Posted Jun 27, 2019 - 12:54 BST

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), and Dashboard (Live, Sandbox).