API, Payment Pages and Dashboard Partial Outage

Incident Report for GoCardless

Resolved

Our monitoring shows that our services have stayed stable following the fix we applied.

We do not expect any additional disruption.

Posted Jan 19, 2021 - 18:06 GMT

Monitoring

Our engineers have identified an issue with our our API, Dashboard, and Payment Pages and have applied a fix. From 16:52 GMT to 17:08 GMT some requests to our systems returned error responses or were significantly delayed.

We are once again serving API, dashboard, and payment page traffic and are continuing to monitor the situation.

Posted Jan 19, 2021 - 17:29 GMT

This incident affected: Payment Pages (Live, Sandbox), API (Live, Sandbox), Payment Processing (Reporting, Payouts, Submissions), Webhooks (Live, Sandbox), Dashboard (Live, Sandbox), and GoCardless for Xero, formerly Directli (directli.co.uk).