{"page":{"id":"01GW7E7MAFRTYANC2FNCND6QGB","name":"GoCardless","url":"https://www.gocardless-status.com/","updated_at":"2026-10-02T08:05:57Z"},"incidents":[{"id":"01M3VQWRC4RK9C8KZBP7VZK7PA","name":"Bacs Processing Issue Affecting Payments Scheduled for Collection on 2 October","status":"monitoring","created_at":"2026-10-01T12:44:09Z","updated_at":"2026-10-02T08:05:57Z","monitoring_at":"2026-10-01T16:35:46Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01M3XTC1VTDHT0BBJWHG4TTM4Q","body":"We can now confirm that the issue has been resolved and all affected payments and mandates have been successfully resubmitted.\n\nPayments originally due for collection on 2 October 2026 will now be collected on 5 October 2026. Affected mandates will follow the same revised processing timeline.\n\nWe will shortly contact all affected merchants directly to provide further details and clarify the impact of this issue.\n\nWe apologise for the disruption and thank you for your patience and understanding.","created_at":"2026-10-02T08:05:57Z","display_at":"2026-10-02T08:05:57Z","incident_id":"01M3VQWRC4RK9C8KZBP7VZK7PA","status":"monitoring","updated_at":"2026-10-02T08:05:57Z"},{"id":"01M3W54V2KERB8N33DH1VVJH6P","body":"We’ve now resubmitted the Bacs collection payments and mandates due to be processed on 2 October 2026. Our engineering team are monitoring to identify any further issues.\n\nPayments that were due for collection on 2 October will now be collected on 5 October 2026. The same revised processing date applies to affected mandates that were due to be submitted for creation and/or cancellation on 2 October.\n\nWe’ll continue to monitor processing, and we will contact all affected merchants tomorrow morning to provide an update.","created_at":"2026-10-01T16:35:46Z","display_at":"2026-10-01T16:35:46Z","incident_id":"01M3VQWRC4RK9C8KZBP7VZK7PA","status":"monitoring","updated_at":"2026-10-01T16:35:46Z"},{"id":"01M3VQWRC4HW64P4RGKCM9MERD","body":"We experienced an issue affecting a number of Bacs collection payments with a charge date of 2 October 2026, as well as some Bacs mandates. As a result, payments due for collection on 2 October will be collected from customers early next week.\n\nWe are actively working to resolve the issue and are taking steps to ensure affected payments and mandates are processed as soon as possible.\n\nUnder Bacs rules, merchants are not required to send an additional notification to payers, as a payment can be collected within three working days of the date given in the advance notice. However, merchants may wish to proactively notify customers.\n\nSome mandates that were due to be submitted for creation and/or cancellation on 2 October 2026 will also be delayed.\n\nWe will contact affected merchants directly to confirm which payments and mandates are impacted and provide further information on expected processing dates.\n\nWe apologise for any inconvenience caused to you or your payers.","created_at":"2026-10-01T12:44:10Z","display_at":"2026-10-01T12:44:09Z","incident_id":"01M3VQWRC4RK9C8KZBP7VZK7PA","status":"investigating","updated_at":"2026-10-01T12:44:10Z"}]},{"id":"01M3A6YXV9JZ0JBE8C6ESH1VGN","name":"Intermittent ARUDD-8 failures for Nationwide Bank","status":"investigating","created_at":"2026-09-24T17:21:10Z","updated_at":"2026-09-25T15:00:34Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01M3CHA7AR26ZEYZQKJ4VPHPCV","body":"Upon further investigation, we have identified that payments to Nationwide accounts that initially fail with ARUDD-8 are succeeding when retried.\n\n**Action for merchants:** We recommend retrying any Nationwide payments that have failed with ARUDD-8.\n\nWe are continuing to monitor the situation and will provide a further update as more information becomes available.","created_at":"2026-09-25T15:00:34Z","display_at":"2026-09-25T15:00:34Z","incident_id":"01M3A6YXV9JZ0JBE8C6ESH1VGN","status":"investigating","updated_at":"2026-09-25T15:00:34Z"},{"id":"01M3A6YXV9BAJPDBEAP7WAG7M4","body":"We are aware of an issue affecting a small percentage of Direct Debit payments to Nationwide, which are failing intermittently each day with the code ARUDD-8.\n\nWe are investigating the issue with our banking partner and will provide an update as soon as we have more information.","created_at":"2026-09-24T17:21:10Z","display_at":"2026-09-24T17:21:09Z","incident_id":"01M3A6YXV9JZ0JBE8C6ESH1VGN","status":"investigating","updated_at":"2026-09-24T17:21:10Z"}]},{"id":"01M3299ZA8ZY96GYDV166XZCC3","name":"Delayed BACS reports","status":"resolved","created_at":"2026-09-21T15:28:13Z","updated_at":"2026-09-22T15:56:44Z","resolved_at":"2026-09-22T15:56:44Z","impact":"major","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01M34XAWNB8Z37JD3ERWHXCMCT","body":"We can confirm that the issue affecting reports for failed payments, mandates, cancellations, and other BACS reports has now been resolved. We have contacted the affected merchants directly with further details.\n\nWe apologise for any inconvenience this may have caused.","created_at":"2026-09-22T15:56:44Z","display_at":"2026-09-22T15:56:44Z","incident_id":"01M3299ZA8ZY96GYDV166XZCC3","status":"resolved","updated_at":"2026-09-22T15:56:44Z"},{"id":"01M34JD8RE8C6EEE588SHZZFNB","body":"On Monday 21st September we received delayed reports for failed payments, mandate cancellations and other BACS reports. We have confirmed internally that all reports received were processed before midnight yesterday and all relevant payment and mandate statuses were updated and accurate when viewed today. Statuses will be visible in the dashboard and scheduled reports as usual, and expected API events have been sent. \n\nWe have identified a very limited number of customers where we did not receive failure reports yesterday. We are working with our provider to receive these missing reports and will contact each affected merchant directly with more information.\n\nBACS report delivery has returned to normal resumed so no further impact is expected.\n\nWe will provide a further update once this work is complete.","created_at":"2026-09-22T12:45:47Z","display_at":"2026-09-22T12:45:47Z","incident_id":"01M3299ZA8ZY96GYDV166XZCC3","status":"identified","updated_at":"2026-09-22T12:45:47Z"},{"id":"01M3420EM11X5XZCQ83QD2S4VV","body":"We have seen BACS failure reports begin to flow again and are working with our provider to reconcile report completeness and ensure all delayed reports are processed.\n\n\nSome returned-payment information may remain delayed in the dashboard and scheduled reports while this work continues. We will provide a further update once reconciliation is complete.","created_at":"2026-09-22T07:59:10Z","display_at":"2026-09-22T07:59:10Z","incident_id":"01M3299ZA8ZY96GYDV166XZCC3","status":"identified","updated_at":"2026-09-22T07:59:10Z"},{"id":"01M32EBDYHXWWMTZ2V3F7SWRYS","body":"The issue has been identified and is affecting the Bacs scheme more broadly. The relevant parties are actively implementing technical fixes, and work is progressing to restore normal service as soon as possible.\n\nWe are closely monitoring the situation and will provide further updates as they become available.","created_at":"2026-09-21T16:56:24Z","display_at":"2026-09-21T16:56:24Z","incident_id":"01M3299ZA8ZY96GYDV166XZCC3","status":"identified","updated_at":"2026-09-21T16:56:24Z"},{"id":"01M3299ZA8BA4EBA3RVTWE4S8Z","body":"We are investigating delayed BACS failure reports. This means that returned-payment information is not yet available in the dashboard or scheduled reports.\nWe are working with the relevant provider to restore report delivery and will provide an update as soon as we have more information.\n\nWe apologise for any inconvenience and appreciate your patience.","created_at":"2026-09-21T15:28:13Z","display_at":"2026-09-21T15:28:13Z","incident_id":"01M3299ZA8ZY96GYDV166XZCC3","status":"investigating","updated_at":"2026-09-21T15:28:13Z"}]},{"id":"01M1PKNZVVZP9WWBSSX2TF1JQQ","name":"AUDDIS-I errors affecting transferred mandates","status":"resolved","created_at":"2026-09-04T16:22:58Z","updated_at":"2026-09-21T12:01:12Z","resolved_at":"2026-09-21T12:01:12Z","impact":"none","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01M31XEX6XV0JCTG8XBXMFS28A","body":"We have contacted all affected merchants directly with further details on the failed mandates.\n\nWe apologise for the disruption caused and thank you for your patience and understanding.","created_at":"2026-09-21T12:01:12Z","display_at":"2026-09-21T12:01:12Z","incident_id":"01M1PKNZVVZP9WWBSSX2TF1JQQ","status":"resolved","updated_at":"2026-09-21T12:01:12Z"},{"id":"01M20APZ9JRQXPPWC3BBVWXD8Y","body":"Following our investigation with our banking partner, we identified the root cause of the issue. The payer’s bank has since implemented a fix, and the issue is now resolved.\n\nHowever, further investigation has revealed that the information previously shared via email with the affected merchants is no longer accurate. We will therefore contact all affected merchants again to clarify the situation, provide the correct information, and explain the next steps.\n\nWe apologise for any inconvenience caused and appreciate your continued patience and understanding.","created_at":"2026-09-08T10:58:37Z","display_at":"2026-09-08T10:58:37Z","incident_id":"01M1PKNZVVZP9WWBSSX2TF1JQQ","status":"monitoring","updated_at":"2026-09-08T10:58:37Z"},{"id":"01M1PKNZVVP59089MH1HCY1YEH","body":"We are receiving reports that some mandates transferred from one bank to another are being cancelled with an AUDDIS-I error. The issue appears to be affecting multiple banks, with the majority of reported cases currently involving Nationwide Bank, as well as HSBC, NatWest, Barclays, and others.\n\nOur team is actively working with our banking partners to investigate the issue and identify the root cause.\n\nWe are continuing to monitor the situation closely and will provide another update as soon as we have more information.","created_at":"2026-09-04T16:22:58Z","display_at":"2026-09-04T16:22:58Z","incident_id":"01M1PKNZVVZP9WWBSSX2TF1JQQ","status":"investigating","updated_at":"2026-09-04T16:22:58Z"}]},{"id":"01M1HSS60S9W7Y9H5WW0PGHA84","name":"Issue with USD payments to be collected on 31 August 2026","status":"resolved","created_at":"2026-09-02T19:33:22Z","updated_at":"2026-09-10T15:22:17Z","resolved_at":"2026-09-10T15:22:16Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01M25YK5XNM2FBQJQ6XNZYZWDE","body":"We’ve now confirmed that the issue has been fully resolved. All affected merchants have been contacted directly to explain the situation.\n\nWe apologise for the issue and thank you for your patience and understanding.","created_at":"2026-09-10T15:22:16Z","display_at":"2026-09-10T15:22:16Z","incident_id":"01M1HSS60S9W7Y9H5WW0PGHA84","status":"resolved","updated_at":"2026-09-10T15:22:16Z"},{"id":"01M1M2S3B8M1BX2MAA8CY8RJTM","body":"Our team has now managed to identify and send out all USD payouts unaffected by this issue. For merchants affected by this issue, we will reach out directly to clarify the situation and next steps.","created_at":"2026-09-03T16:49:05Z","display_at":"2026-09-03T16:49:05Z","incident_id":"01M1HSS60S9W7Y9H5WW0PGHA84","status":"investigating","updated_at":"2026-09-03T16:49:05Z"},{"id":"01M1KGS67G32J12QDRPY4EM0K3","body":"Due to the ongoing issue affecting USD payments, merchants will experience a delay in receiving payouts today. We’re working to resolve this as quickly as possible and will share a further update once we have more to report.","created_at":"2026-09-03T11:34:33Z","display_at":"2026-09-03T11:34:33Z","incident_id":"01M1HSS60S9W7Y9H5WW0PGHA84","status":"investigating","updated_at":"2026-09-03T11:34:33Z"},{"id":"01M1HZFZP49BFPAWY9WYAVP3RJ","body":"We’ve identified that some USD payments scheduled to be collected on 31 August 2026 were not processed. We’re working with our banking partner to identify the affected payments and reprocess them. We will provide another update as soon as there’s more information.","created_at":"2026-09-02T21:13:12Z","display_at":"2026-09-02T21:13:12Z","incident_id":"01M1HSS60S9W7Y9H5WW0PGHA84","status":"investigating","updated_at":"2026-09-02T21:13:12Z"},{"id":"01M1HSS60SZK5MG6E1448D4RYG","body":"We’ve identified an issue affecting some USD payments scheduled to be collected on 31 August 2026.\n\nOur team is working with our banking partner to resolve this. We will provide a further update shortly.","created_at":"2026-09-02T19:33:22Z","display_at":"2026-09-02T19:33:22Z","incident_id":"01M1HSS60S9W7Y9H5WW0PGHA84","status":"investigating","updated_at":"2026-09-02T19:33:22Z"}]},{"id":"01M0T2AV0S8GND8FCVPNYBM4AH","name":"Delay in GBP Payouts","status":"resolved","created_at":"2026-08-24T14:21:02Z","updated_at":"2026-08-24T18:23:17Z","resolved_at":"2026-08-24T18:23:17Z","impact":"major","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01M0TG6D6H0XC8SV897536J4NZ","body":"All affected GBP payouts have now been processed. \n\nWe apologise for the disruption and thank you for your patience.","created_at":"2026-08-24T18:23:17Z","display_at":"2026-08-24T18:23:17Z","incident_id":"01M0T2AV0S8GND8FCVPNYBM4AH","status":"resolved","updated_at":"2026-08-24T18:23:17Z"},{"id":"01M0TCGXP8MVJZC813YGZWMFNY","body":"Affected GBP payouts are beginning to be processed. We are continuing to work closely with our banking partner to ensure all delayed payouts are completed as quickly as possible.\n\n\nWe will provide further updates once we see all payouts have been confirmed.\n\n\nWe appreciate your patience with this.","created_at":"2026-08-24T17:19:08Z","display_at":"2026-08-24T17:19:08Z","incident_id":"01M0T2AV0S8GND8FCVPNYBM4AH","status":"investigating","updated_at":"2026-08-24T17:19:08Z"},{"id":"01M0T82C131A1EJ33HRSV75JCF","body":"Some customers are experiencing delays receiving GBP payouts. We are actively working with our bank partner to investigate the issue and confirm when affected payouts will be completed.\n\nWe apologise for the inconvenience and appreciate your patience.","created_at":"2026-08-24T16:01:17Z","display_at":"2026-08-24T16:01:16Z","incident_id":"01M0T2AV0S8GND8FCVPNYBM4AH","status":"investigating","updated_at":"2026-08-24T16:01:17Z"},{"id":"01M0T7M5ZP03CX5WTQ9VJ1F4QZ","body":"Some customers are experiencing delays receiving GBP payouts. We are actively working with our bank partner to investigate the issue and confirm when affected payouts will be completed.\n\nWe apologise for the inconvenience and appreciate your patience.","created_at":"2026-08-24T15:53:31Z","display_at":"2026-08-24T15:53:31Z","incident_id":"01M0T2AV0S8GND8FCVPNYBM4AH","status":"investigating","updated_at":"2026-08-24T15:53:31Z"},{"id":"01M0T2AV0S4TAQ2X2T3ZBHKSNV","body":"Some customers may be experiencing delays receiving GBP payouts. We are investigating the issue with our banking partner and will provide an update as soon as more information is available.\n\n\nWe apologise for any inconvenience caused.","created_at":"2026-08-24T14:21:02Z","display_at":"2026-08-24T14:21:02Z","incident_id":"01M0T2AV0S8GND8FCVPNYBM4AH","status":"investigating","updated_at":"2026-08-24T14:21:02Z"}]},{"id":"01KY4YF669WP2D497RWFHSV0M1","name":"GoCardless for Xero homepage not working","status":"resolved","created_at":"2026-07-22T12:58:04Z","updated_at":"2026-07-22T13:58:45Z","resolved_at":"2026-07-22T13:58:45Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KY51Y9XC2ZFG6531G9FQ24PF","body":"The issue has been resolved.\nWe apologise for any inconvenience caused.","created_at":"2026-07-22T13:58:45Z","display_at":"2026-07-22T13:58:45Z","incident_id":"01KY4YF669WP2D497RWFHSV0M1","status":"resolved","updated_at":"2026-07-22T13:58:45Z"},{"id":"01KY4YF6693RSBN9ZBDY5E9XSJ","body":"We've identified an issue where the homepage of GoCardless for Xero shows an error. The issue is only affecting the display of the homepage.\nAs a workaround, you can access GoCardless for Xero at this url:\n[xero.gocardless.com/merchant/invoices](http://xero.gocardless.com/merchant/invoices \"xero.gocardless.com/merchant/invoices\")\nOur engineering team is actively working to resolve the issue.","created_at":"2026-07-22T12:58:04Z","display_at":"2026-07-22T12:58:04Z","incident_id":"01KY4YF669WP2D497RWFHSV0M1","status":"investigating","updated_at":"2026-07-22T12:58:04Z"}]},{"id":"01KT9V3HE6AXX7G5DXRR986AZ5","name":"Email delivery issues to Microsoft mailboxes","status":"resolved","created_at":"2026-06-04T17:32:41Z","updated_at":"2026-06-26T10:28:31Z","resolved_at":"2026-06-26T10:28:31Z","impact":"none","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KW1QJNC6VVNFMZ2B789VZNQA","body":"The resending of emails affected by the recent service disruption has now completed. \n\nWe apologise for any inconvenience caused.","created_at":"2026-06-26T10:28:31Z","display_at":"2026-06-26T10:28:31Z","incident_id":"01KT9V3HE6AXX7G5DXRR986AZ5","status":"resolved","updated_at":"2026-06-26T10:28:31Z"},{"id":"01KVX4RFZJYXRZRGN8YQ2ZC6CP","body":"We have begun resending the emails that failed to deliver during the recent service disruption. \n\nTo help you easily identify these messages, **(Delayed Delivery)** has been added to the beginning of the subject line.","created_at":"2026-06-24T15:42:41Z","display_at":"2026-06-24T15:42:41Z","incident_id":"01KT9V3HE6AXX7G5DXRR986AZ5","status":"monitoring","updated_at":"2026-06-24T15:42:41Z"},{"id":"01KV5EHQA8GD4SZBRMXDZJD534","body":"Email deliverability to Microsoft mailboxes (Outlook, Hotmail, Live, MSN, etc.) has been restored. We are actively monitoring the service to ensure continued stability","created_at":"2026-06-15T10:51:59Z","display_at":"2026-06-15T10:51:59Z","incident_id":"01KT9V3HE6AXX7G5DXRR986AZ5","status":"monitoring","updated_at":"2026-06-15T10:51:59Z"},{"id":"01KT9V3HE6N2XTX6F0GH04Q12H","body":"We would like to inform you that we are currently experiencing email delivery failures affecting Microsoft mailboxes, including Outlook, Hotmail, Live, and MSN (and their regional extensions). We are in contact with Microsoft regarding this issue, however they have not yet provided an estimated resolution time.\nWe will continue to monitor the situation and share updates as soon as they become available.","created_at":"2026-06-04T17:32:41Z","display_at":"2026-06-04T17:32:41Z","incident_id":"01KT9V3HE6AXX7G5DXRR986AZ5","status":"identified","updated_at":"2026-06-04T17:32:41Z"}]},{"id":"01KS01E9Z9Y2FCJM76MKAFJ1J4","name":"SEPA Instant Payouts temporarily paused","status":"resolved","created_at":"2026-05-19T11:55:19Z","updated_at":"2026-05-20T12:59:58Z","resolved_at":"2026-05-20T12:59:58Z","impact":"major","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KS2QHC79F47ACD9PES5K66T0","body":"All SEPA Instant payouts have been processing correctly. The issue is confirmed to be resolved.","created_at":"2026-05-20T12:59:58Z","display_at":"2026-05-20T12:59:58Z","incident_id":"01KS01E9Z9Y2FCJM76MKAFJ1J4","status":"resolved","updated_at":"2026-05-20T12:59:58Z"},{"id":"01KS2GK78WJ5DQRS8P4JXT6X0E","body":"The issue has been confirmed as resolved. We have resumed SEPA Instant payouts and all pending payouts should soon reach the recipient bank accounts.\nWe will continue to monitor for errors until the end of day.","created_at":"2026-05-20T10:58:38Z","display_at":"2026-05-20T10:58:38Z","incident_id":"01KS01E9Z9Y2FCJM76MKAFJ1J4","status":"monitoring","updated_at":"2026-05-20T10:58:38Z"},{"id":"01KS0J2GPGS7DT1B5PP38Z8Q4G","body":"SEPA Instant Payouts remain paused due to a third party issue. Emergency maintenance has been scheduled by our banking partners over night, and we expect to resume payouts tomorrow. All affected parties have been contacted directly.\n\nWe will provide further updates when the third party issue has been resolved.\n\nApologies for any inconvenience.","created_at":"2026-05-19T16:45:59Z","display_at":"2026-05-19T16:45:59Z","incident_id":"01KS01E9Z9Y2FCJM76MKAFJ1J4","status":"identified","updated_at":"2026-05-19T16:45:59Z"},{"id":"01KS01E9Z9X2WCYTEYXX4SD4BK","body":"Due to an issue with a 3rd party provider we have temporarily paused SEPA Instant Payouts at 9:14 BST today. Other payout types are not affected. We will resume SEPA Instant payouts as soon as we've received a confirmation that the issue has been resolved.\n\nIf the issue persists we will contact affected customers with an update before 17:00 BST","created_at":"2026-05-19T11:55:19Z","display_at":"2026-05-19T11:55:19Z","incident_id":"01KS01E9Z9Y2FCJM76MKAFJ1J4","status":"identified","updated_at":"2026-05-19T11:55:19Z"}]},{"id":"01KQFAXEZW2BQNFNT8EMKEJSC3","name":"Intermittent issue with Events API call","status":"resolved","created_at":"2026-04-30T13:58:06Z","updated_at":"2026-04-30T15:13:20Z","resolved_at":"2026-04-30T15:13:20Z","impact":"none","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KQFF76QWRMZX53ANZTR09HH1","body":"We’ve continued monitoring following the earlier Events API issue, and all systems are operating as expected.","created_at":"2026-04-30T15:13:20Z","display_at":"2026-04-30T15:13:20Z","incident_id":"01KQFAXEZW2BQNFNT8EMKEJSC3","status":"resolved","updated_at":"2026-04-30T15:13:20Z"},{"id":"01KQFAXEZWAMN24RGXCEKCPD89","body":"We identified an issue affecting a small number of merchants, where queries to the Events API returned no events for payments, payment_actions, or customers created after 29 April. This also impacted the dashboard view for these resources.\n\nThe issue has now been resolved, and we are continuing to monitor the situation.","created_at":"2026-04-30T13:58:06Z","display_at":"2026-04-30T13:58:06Z","incident_id":"01KQFAXEZW2BQNFNT8EMKEJSC3","status":"monitoring","updated_at":"2026-04-30T13:58:06Z"}]},{"id":"01KPB5KSHSSAEDG2GVQA912ZNQ","name":"Intermittent issues with Instant Bank Payments.","status":"resolved","created_at":"2026-04-16T12:52:47Z","updated_at":"2026-04-16T15:22:53Z","resolved_at":"2026-04-16T15:22:53Z","impact":"major","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KPBE6MZC072AW9P72S8V193J","body":"We have confirmed that Instant Bank Payments and Variable Recurring Payments are now functioning as expected.\n\nWe apologise for any inconvenience this may have caused.","created_at":"2026-04-16T15:22:53Z","display_at":"2026-04-16T15:22:53Z","incident_id":"01KPB5KSHSSAEDG2GVQA912ZNQ","status":"resolved","updated_at":"2026-04-16T15:22:53Z"},{"id":"01KPB89S81H1HE17GG077FJVN5","body":"Our team have now resolved the issue, and Instant Bank Payments and Variable Recurring Payments are working as expected.\n\nWe will continue to monitor closely to ensure stability.","created_at":"2026-04-16T13:39:45Z","display_at":"2026-04-16T13:39:45Z","incident_id":"01KPB5KSHSSAEDG2GVQA912ZNQ","status":"monitoring","updated_at":"2026-04-16T13:39:45Z"},{"id":"01KPB5KSHS6YHC4J1QT8NZMTX8","body":"We have identified an intermittent issue with processing Instant Bank Payments and Variable Recurring Payments. \n\nOur Engineers have identified the issue and are working on resolving it. We will get back to you shortly with an update.","created_at":"2026-04-16T12:52:47Z","display_at":"2026-04-16T12:52:47Z","incident_id":"01KPB5KSHSSAEDG2GVQA912ZNQ","status":"identified","updated_at":"2026-04-16T13:38:23Z"}]},{"id":"01KP5VTDBHY8NT23PEN77TEVX8","name":"SEPA Instant Payouts – Slight Processing Delays","status":"resolved","created_at":"2026-04-14T11:25:26Z","updated_at":"2026-04-14T13:20:47Z","resolved_at":"2026-04-14T13:20:47Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KP62DMD9GQ8RSDCPAB9Y9PD6","body":"We can now confirm that all SEPA Instant payouts for April 14th have been processed and received.\n\nWe apologise for any inconvenience caused.","created_at":"2026-04-14T13:20:47Z","display_at":"2026-04-14T13:20:47Z","incident_id":"01KP5VTDBHY8NT23PEN77TEVX8","status":"resolved","updated_at":"2026-04-14T13:20:47Z"},{"id":"01KP5VTDBHERK6S6XSYC3K6TT6","body":"We recently experienced an issue with SEPA Instant Payouts due to a problem with our banking partner. The issue has been resolved, and we’re working closely with them to restore normal service.\n\nPayouts scheduled for this afternoon may be slightly delayed and are expected to arrive at merchants 60–90 minutes later than usual.","created_at":"2026-04-14T11:25:26Z","display_at":"2026-04-14T11:25:26Z","incident_id":"01KP5VTDBHY8NT23PEN77TEVX8","status":"monitoring","updated_at":"2026-04-14T11:25:26Z"}]},{"id":"01KP38R433ENH2PYW8N4JHYD6W","name":"Some webhook delayed","status":"resolved","created_at":"2026-04-13T11:13:39Z","updated_at":"2026-04-13T11:13:39Z","resolved_at":"2026-04-13T08:40:00Z","impact":"none","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KP38R433FYQTXB0HYJB969JE","body":"```\nWe'd like to inform you that some webhooks that should have been sent today between 9:40 and 9:55 BST, were sent out at 11:30 BST.\nWe apologise for any inconvenience caused.\n```","created_at":"2026-04-13T11:13:39Z","display_at":"2026-04-13T08:40:00Z","incident_id":"01KP38R433ENH2PYW8N4JHYD6W","status":"resolved","updated_at":"2026-04-13T11:13:39Z"}]},{"id":"01KMYVQ9J9YHQ4AX331GV6ZS1Z","name":"Payment Export Function Issues","status":"resolved","created_at":"2026-03-30T07:53:21Z","updated_at":"2026-03-30T10:15:40Z","resolved_at":"2026-03-30T10:15:40Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KMZ3VWWQWT4CRPGV87XC1CAT","body":"The issue affecting the export functionality on the Payments page has now been resolved.\n\nOur team has identified and fixed the root cause of the problem. Exports are working as expected, both with and without filters applied. \n\nWe appreciate your patience while we worked on resolving this issue, and we apologize for any inconvenience caused.","created_at":"2026-03-30T10:15:40Z","display_at":"2026-03-30T10:15:40Z","incident_id":"01KMYVQ9J9YHQ4AX331GV6ZS1Z","status":"resolved","updated_at":"2026-03-30T10:15:40Z"},{"id":"01KMYVQ9J917H3PJZWQ1GCQN4F","body":"We are currently experiencing an issue affecting the export functionality on the Payments page.\n\nOur team is actively investigating the root cause of this issue and working on a resolution.\n\nWe will provide an update as soon as more information becomes available or the issue is resolved.","created_at":"2026-03-30T07:53:21Z","display_at":"2026-03-30T07:53:21Z","incident_id":"01KMYVQ9J9YHQ4AX331GV6ZS1Z","status":"investigating","updated_at":"2026-03-30T07:53:21Z"}]},{"id":"01KMQPJV7PB5EXD0YE5VPZJKWX","name":"API for Payout items not returning the expected response","status":"resolved","created_at":"2026-03-27T13:08:51Z","updated_at":"2026-03-27T14:01:59Z","resolved_at":"2026-03-27T14:01:59Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KMQSM3Z28NA5QKWGE27Q7C7B","body":"The revert was successful, Payout items are now correctly reflected in our API.\nWe apologise for any inconvenience caused.","created_at":"2026-03-27T14:01:59Z","display_at":"2026-03-27T14:01:59Z","incident_id":"01KMQPJV7PB5EXD0YE5VPZJKWX","status":"resolved","updated_at":"2026-03-27T14:01:59Z"},{"id":"01KMQPJV7PRZKREBXRB2H71PRM","body":"We'd like to inform you that GoCardless API for Payout items is not returning the expected result. Other API functionality is not affected.\nOur engineers are reverting the change that caused the issue and will update you as soon as it's completed.","created_at":"2026-03-27T13:08:51Z","display_at":"2026-03-27T13:08:51Z","incident_id":"01KMQPJV7PB5EXD0YE5VPZJKWX","status":"identified","updated_at":"2026-03-27T13:08:51Z"}]},{"id":"01KKXWWNXY8VZR6FD9C9GQHMQX","name":"Disruption in API and Payment pages availability","status":"resolved","created_at":"2026-03-17T12:38:50Z","updated_at":"2026-03-17T12:38:50Z","resolved_at":"2026-03-17T12:01:00Z","impact":"none","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KKXWWNXYWFPND3QP4VPEZZJT","body":"We would like to inform you that from 12:01-12:03 UTC our API and Payment pages were unavailable. \nWe apologise for any inconvenience caused, our engineers are actively investigating the root cause of this disruption.","created_at":"2026-03-17T12:38:50Z","display_at":"2026-03-17T12:01:00Z","incident_id":"01KKXWWNXY8VZR6FD9C9GQHMQX","status":"resolved","updated_at":"2026-03-17T12:38:50Z"}]},{"id":"01KKKBZRHX613QYS9QD22AM23T","name":"Intermittent issues with GoCardless Dashboard.","status":"resolved","created_at":"2026-03-13T10:31:00Z","updated_at":"2026-03-13T15:06:20Z","resolved_at":"2026-03-13T15:06:20Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KKKVQX8A0DAPV1SPX58NY64J","body":"The issue affecting access to the GoCardless dashboard for a small number of merchants has now been resolved.\n\nOur team has implemented a fix, and we can confirm that access to the dashboard has been restored.\n\nThank you for your patience while we worked to resolve this issue.","created_at":"2026-03-13T15:06:20Z","display_at":"2026-03-13T15:06:20Z","incident_id":"01KKKBZRHX613QYS9QD22AM23T","status":"resolved","updated_at":"2026-03-13T15:06:20Z"},{"id":"01KKKBZRHXC9FY055QFTW9AQY4","body":"We’re currently experiencing an intermittent issue affecting access to the GoCardless dashboard for a few merchants. The root cause has been identified, and we are in the process of implementing a fix.\n\nWe will provide a further update once the issue has been resolved.","created_at":"2026-03-13T10:31:00Z","display_at":"2026-03-13T10:31:00Z","incident_id":"01KKKBZRHX613QYS9QD22AM23T","status":"investigating","updated_at":"2026-03-13T10:31:00Z"}]},{"id":"01KJWAKNT9S4DJKQ44HSYPJ169","name":"Discrepancies in the amounts displayed on GoCardless homepage.","status":"resolved","created_at":"2026-03-04T11:44:24Z","updated_at":"2026-03-12T18:18:51Z","resolved_at":"2026-03-04T15:03:11Z","impact":"none","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KJWNZN5Q8KR0CCF1QJJGVTHG","body":"We’ve monitored for a while and can confirm that the issue with amounts displayed on the GoCardless dashboard homepage has been fully resolved and is now working as expected.","created_at":"2026-03-04T15:03:11Z","display_at":"2026-03-04T15:03:11Z","incident_id":"01KJWAKNT9S4DJKQ44HSYPJ169","status":"resolved","updated_at":"2026-03-04T15:03:11Z"},{"id":"01KJWHKW3W0T43RYGF7E0JNZ75","body":"The issue affecting the amounts displayed on the GoCardless dashboard homepage has now been resolved.\n\nOur engineering team identified the root cause of the discrepancy and implemented a fix. All displayed amounts are now accurate, and the dashboard is functioning as expected.\n\nWe will continue to monitor the system closely to ensure ongoing stability.","created_at":"2026-03-04T13:46:50Z","display_at":"2026-03-04T13:46:50Z","incident_id":"01KJWAKNT9S4DJKQ44HSYPJ169","status":"investigating","updated_at":"2026-03-04T13:46:50Z"},{"id":"01KJWAKNT9MKYTV2C6VY09G050","body":"We are currently investigating reports of discrepancies in the amounts displayed on the GoCardless dashboard homepage.\n\nOur engineering team is actively working to identify the root cause and implement a fix. We understand the importance of accurate reporting and appreciate your patience while we resolve this issue.\n\nWe will provide a further update shortly.","created_at":"2026-03-04T11:44:24Z","display_at":"2026-03-04T11:44:24Z","incident_id":"01KJWAKNT9S4DJKQ44HSYPJ169","status":"investigating","updated_at":"2026-03-04T11:44:24Z"}]},{"id":"01KJA4ZJQA58VWT7ZR518V762P","name":"Direct Debit collection failures for BECS NZ","status":"resolved","created_at":"2026-02-25T10:19:43Z","updated_at":"2026-03-12T18:18:51Z","resolved_at":"2026-03-02T10:53:11Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KJQ2WENPX86BZ4HV7DEAFY60","body":"The previously reported issue affecting some Direct Debit collections for New Zealand customers has now been fully resolved.\n\nWe have contacted all impacted merchants and continued monitoring confirms that payment processing is operating as expected.\n\nThank you for your patience.","created_at":"2026-03-02T10:53:11Z","display_at":"2026-03-02T10:53:11Z","incident_id":"01KJA4ZJQA58VWT7ZR518V762P","status":"resolved","updated_at":"2026-03-02T10:53:11Z"},{"id":"01KJANYNG4WDBY6EFAJ9KJH8WH","body":"We are continuing to investigate the incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers.\n\nIn addition to payments scheduled for 24th February, we have identified that some payments scheduled for 25th February are also impacted and there may be delays to processing these payments.\n\nWe are actively working with our banking partner to resolve this as quickly as possible. We will provide further updates as more information becomes available.\n\nWe will soon reach out to all affected merchants.","created_at":"2026-02-25T15:16:19Z","display_at":"2026-02-25T15:16:19Z","incident_id":"01KJA4ZJQA58VWT7ZR518V762P","status":"investigating","updated_at":"2026-02-25T15:16:19Z"},{"id":"01KJA4ZJQAKFSNWGE56RJ5RE6B","body":"We are currently investigating an incident that has resulted in an increased number of Direct Debit collection failures for some New Zealand customers on 24th February.\n\nWe are working with our banking partner and will provide further updates as soon as more information becomes available.","created_at":"2026-02-25T10:19:43Z","display_at":"2026-02-25T10:19:43Z","incident_id":"01KJA4ZJQA58VWT7ZR518V762P","status":"investigating","updated_at":"2026-02-25T10:19:43Z"}]},{"id":"01KJ5GRVWHD9H73QRFFKD0YK4E","name":"Mandates cancelled for Société Générale and Boursorama/BoursoBank","status":"resolved","created_at":"2026-02-23T15:09:33Z","updated_at":"2026-03-12T18:18:51Z","resolved_at":"2026-02-26T15:18:34Z","impact":"none","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KJD8FGSWNA0DKP41V3P360E2","body":"We have now contacted all affected parties, and have resolved this incident. ","created_at":"2026-02-26T15:18:34Z","display_at":"2026-02-26T15:18:34Z","incident_id":"01KJ5GRVWHD9H73QRFFKD0YK4E","status":"resolved","updated_at":"2026-02-26T15:18:34Z"},{"id":"01KJAF28RWD4J2QW0FG81988X5","body":"Following our detailed impact analysis, we identified the affected mandates and assessed the feasibility of reinstating all impacted direct debit mandates.\n\nWe have now successfully reinstated all impacted mandates, and these existing mandates are active again (except the ones cancelled by the merchants).\n\nAs next steps, we will first reach out directly to all affected merchants, after which we will contact the impacted payers to clarify the situation.\n\nWe will continue to provide updates as needed.","created_at":"2026-02-25T13:15:57Z","display_at":"2026-02-25T13:15:57Z","incident_id":"01KJ5GRVWHD9H73QRFFKD0YK4E","status":"monitoring","updated_at":"2026-02-25T13:15:57Z"},{"id":"01KJ87TAFWBWNJH4G8N6HWCS5K","body":"Following our detailed impact analysis, we have identified the affected mandates and are currently working on the feasibility of reinstating all impacted direct debit mandates. We expect this process to be completed by tomorrow.\n\nWe will provide a further update tomorrow.","created_at":"2026-02-24T16:30:47Z","display_at":"2026-02-24T16:30:47Z","incident_id":"01KJ5GRVWHD9H73QRFFKD0YK4E","status":"monitoring","updated_at":"2026-02-24T16:30:47Z"},{"id":"01KJ7P1RS567FTVCS9F0V2741J","body":"We have identified the root cause, and the issue has now been resolved.\n\nWe are currently conducting a detailed impact analysis to determine the full scope of affected mandates and collections.\n\nWe will be back with another update shortly.","created_at":"2026-02-24T11:20:17Z","display_at":"2026-02-24T11:20:17Z","incident_id":"01KJ5GRVWHD9H73QRFFKD0YK4E","status":"investigating","updated_at":"2026-02-24T11:20:17Z"},{"id":"01KJ5GRVWHA276FG8T79XSFJTB","body":"We have identified an issue affecting direct debit mandates for customers holding accounts with **Société Générale** and **Boursorama/BoursoBank** whereby collections for impacted payers have failed and the mandates cancelled.\n\nWe are working closely with our partner bank to identify the root cause and assess the full impact. We will provide a further update as soon as more information becomes available.","created_at":"2026-02-23T15:09:33Z","display_at":"2026-02-23T15:09:33Z","incident_id":"01KJ5GRVWHD9H73QRFFKD0YK4E","status":"investigating","updated_at":"2026-02-23T15:09:33Z"}]},{"id":"01KJ7YN58MXE8PKB2WRDB4HGYK","name":"GoCardless Dashboard returning blank screen","status":"resolved","created_at":"2026-02-24T13:50:41Z","updated_at":"2026-03-12T18:18:51Z","resolved_at":"2026-02-24T16:28:59Z","impact":"major","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KJ87Q0V8M9CJS0J8NFRN3304","body":"We have confirmed that our fix has resolved the issue and that users can access the GoCardless Dashboard as normal.\n\nWe apologise for any inconvenience caused.","created_at":"2026-02-24T16:28:59Z","display_at":"2026-02-24T16:28:59Z","incident_id":"01KJ7YN58MXE8PKB2WRDB4HGYK","status":"resolved","updated_at":"2026-02-24T16:28:59Z"},{"id":"01KJ82CFVJE3717RA2EZ2EKF86","body":"We’ve identified the root cause and implemented a fix. Access to the GoCardless dashboard and APIs are recovering at the moment.\n\nWe’ll continue to monitor the system to ensure everything remains stable.","created_at":"2026-02-24T14:55:51Z","display_at":"2026-02-24T14:55:51Z","incident_id":"01KJ7YN58MXE8PKB2WRDB4HGYK","status":"monitoring","updated_at":"2026-02-24T14:55:51Z"},{"id":"01KJ7YN58M4BRBC7F4GKRPM7JR","body":"We are currently investigating an issue affecting the GoCardless Dashboard, where some users are encountering a blank screen. We have also received reports of API disruption.\n\nOur team is actively working to identify the root cause and will provide a further update as soon as more information becomes available.","created_at":"2026-02-24T13:50:41Z","display_at":"2026-02-24T13:50:41Z","incident_id":"01KJ7YN58MXE8PKB2WRDB4HGYK","status":"investigating","updated_at":"2026-02-24T13:50:41Z"}]},{"id":"01KHK44R5MR0WZS3ZE3B18AJBK","name":"GoCardless Dashboard returing Blank screen.","status":"resolved","created_at":"2026-02-16T11:42:32Z","updated_at":"2026-03-12T18:18:51Z","resolved_at":"2026-02-17T09:59:50Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KHNGNE3V2BB1SB7MJT59NHSZ","body":"We have confirmed that our fix has resolved the issue and that users can access the GoCardless Dashboard as normal.\n\nWe apologise for any inconvenience caused.","created_at":"2026-02-17T09:59:50Z","display_at":"2026-02-17T09:59:50Z","incident_id":"01KHK44R5MR0WZS3ZE3B18AJBK","status":"resolved","updated_at":"2026-02-17T09:59:50Z"},{"id":"01KHKEJ1W42TDFACTNST77FTJ3","body":"We’ve identified the root cause and implemented a fix. Access to the GoCardless dashboard should now be fully restored.\n\nWe’ll continue to monitor the system to ensure everything remains stable.","created_at":"2026-02-16T14:44:33Z","display_at":"2026-02-16T14:44:33Z","incident_id":"01KHK44R5MR0WZS3ZE3B18AJBK","status":"monitoring","updated_at":"2026-02-16T14:44:33Z"},{"id":"01KHKAC3FBA0D5FQ85295B08N5","body":"We are continuing to investigate the issue affecting the dashboard, including reports of users seeing a blank screen.\n\nOur team is actively working to identify the root cause. In the meantime, clearing your browser cache may help resolve the issue for some users.\n\nWe appreciate your patience and will provide a further update as soon as more information becomes available.","created_at":"2026-02-16T13:31:24Z","display_at":"2026-02-16T13:31:24Z","incident_id":"01KHK44R5MR0WZS3ZE3B18AJBK","status":"investigating","updated_at":"2026-02-16T13:31:24Z"},{"id":"01KHK44R5MR03A478RYGEC4G31","body":"We are investigating an issue related to our dashboard, in particular, reports of seeing a blank screen. In most cases, clearing the cache is able to resolve the issue.\n\nWe will provide another update shortly once we have identified the cause.","created_at":"2026-02-16T11:42:32Z","display_at":"2026-02-16T11:42:32Z","incident_id":"01KHK44R5MR0WZS3ZE3B18AJBK","status":"investigating","updated_at":"2026-02-16T11:42:32Z"}]},{"id":"01KGQ0V4J46HT5HNQE6QPEZDTT","name":"Brief Payout Processing Delay","status":"resolved","created_at":"2026-02-05T13:46:07Z","updated_at":"2026-03-12T18:18:51Z","resolved_at":"2026-02-05T14:28:43Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KGQ3953CX6ANQAER97JYSN33","body":"We can now confirm that the issue has been fully resolved. All affected payouts have processed successfully and should be delivered to merchants with only a minor delay.\n\nWe apologise for any inconvenience this may have caused.","created_at":"2026-02-05T14:28:43Z","display_at":"2026-02-05T14:28:43Z","incident_id":"01KGQ0V4J46HT5HNQE6QPEZDTT","status":"resolved","updated_at":"2026-02-05T14:28:43Z"},{"id":"01KGQ0V4J4SC9RH7Z3ZNHN7EY0","body":"We experienced an issue with payouts that has now been resolved. \n\nPayouts for SEPA, BECS New Zealand, PAD Canada, and Betalingsservice Denmark were delayed by approximately 40-50 minutes compared to the usual processing time. \n\nApologies for any inconvenience caused.","created_at":"2026-02-05T13:46:07Z","display_at":"2026-02-05T13:46:07Z","incident_id":"01KGQ0V4J46HT5HNQE6QPEZDTT","status":"monitoring","updated_at":"2026-02-05T13:46:07Z"}]},{"id":"01KGJBYBV3AMAEYVCHQVNPCT7G","name":"AUD Payout Delays","status":"resolved","created_at":"2026-02-03T18:23:55Z","updated_at":"2026-03-12T18:18:51Z","resolved_at":"2026-02-03T22:56:43Z","impact":"minor","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KGJVHW7BN3H7FZCQ2PD4FX0E","body":"We have confirmed that this issue has been resolved and payments have now been successfully executed. \n\nWe apologise for any inconvenience caused.","created_at":"2026-02-03T22:56:43Z","display_at":"2026-02-03T22:56:43Z","incident_id":"01KGJBYBV3AMAEYVCHQVNPCT7G","status":"resolved","updated_at":"2026-02-03T22:56:43Z"},{"id":"01KGJBYBV32191SPKYD46M5JHM","body":"We are experiencing a slight delay to AUD payout processing this morning, funds may arrive up to five hours later than normal. We will provide further updates when payouts have been processed. ","created_at":"2026-02-03T18:23:55Z","display_at":"2026-02-03T18:23:55Z","incident_id":"01KGJBYBV3AMAEYVCHQVNPCT7G","status":"identified","updated_at":"2026-02-03T18:23:55Z"}]},{"id":"01KBPWX5C611HVK0DYEW0GW9QQ","name":"Dashboard and API unavailable","status":"resolved","created_at":"2025-12-05T09:18:50Z","updated_at":"2026-03-12T18:18:51Z","resolved_at":"2025-12-05T10:22:19Z","impact":"none","page_id":"01GW7E7MAFRTYANC2FNCND6QGB","incident_updates":[{"id":"01KBQ0HDRWAR92RW0C5ZWS7HKT","body":"We have confirmed that there are no further service disruptions.","created_at":"2025-12-05T10:22:19Z","display_at":"2025-12-05T10:22:19Z","incident_id":"01KBPWX5C611HVK0DYEW0GW9QQ","status":"resolved","updated_at":"2025-12-05T10:22:19Z"},{"id":"01KBPWX5C6D0KGR6WRSKYF8Y9F","body":"Around 8:50 to 9:11 UTC our Dashboard and API were temporarily unavailable due to a Cloudflare outage. Cloudflare seems to have resolved the issue, we're monitoring the situation.","created_at":"2025-12-05T09:18:50Z","display_at":"2025-12-05T09:18:50Z","incident_id":"01KBPWX5C611HVK0DYEW0GW9QQ","status":"monitoring","updated_at":"2025-12-05T09:29:53Z"}]}]}